Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve peoples quality of life by relieving the painful yet highly treatable symptoms of vein diseasesuch as varicose veins and heavy aching legs.

With over 70 clinics across 8 states and still growingwere building the future of vein caredelivering compassionate results-driven care in a modern patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flowsupporting patient check-in and check-out medical scheduling insurance verification payment collection and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment communicates professionally with patients and providers and can confidently multitask between phones scheduling insurance verification and in-person patient interaction.

Candidates with prior experience in medical front desk operations healthcare scheduling patient access insurance verification or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

• Greeting and checking in patients throughout the day
• Answering phones and assisting with appointment scheduling
• Verifying insurance eligibility and collecting copays or balances
• Managing EMR scheduling and patient documentation
• Supporting clinic flow alongside providers and clinical staff
• Assisting patients with billing questions referrals and appointment updates
• Balancing multiple priorities in a fast-paced outpatient clinic environment

What Youll Do

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility benefits and patient demographic information
• Schedule reschedule and confirm patient appointments within the EMR system
• Collect copays coinsurance balances and required patient documentation
• Answer patient questions related to scheduling billing referrals and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers patients and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean organized and welcoming front desk environment

What Youll Bring

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones scheduling patient check-in and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems scheduling platforms and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Education & Experience

• High school diploma or equivalent required
• 2 years of customer service experience required
• Prior experience in a medical front desk healthcare scheduling patient access dental office urgent care specialty clinic or outpatient healthcare setting strongly preferred
• Experience with insurance verification EMR scheduling payment collection or patient registration preferred

This Role Is Great For Candidates With Experience In:

• Medical Front Desk
• Patient Access
• Healthcare Scheduling
• Insurance Verification
• Medical Reception
• Outpatient Clinics
• Dental Offices
• Urgent Care
• Specialty Medical Practices
• EMR Scheduling
• Medical Call Centers
• Patient Registration

Language Skills

We welcome all applicants to apply. However priority will be given to candidates who are bilingual in Spanish and English as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1500

Compensation

Competitive base compensation based on experience

• Quarterly performance bonuses up to $1500

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable empowering and connected to overall well-being. From the first conversation to the final follow-up every patient interaction reflects our commitment to compassion expertise and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First Always Every interaction should make our patients feel valued heard and cared for.
• Stronger Together Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit We meet every challenge with positivity flexibility and problem-solving energy.
• Results That Make a Difference Were driven to improve lives through meaningful measurable outcomes.
• Commitment to Growth We invest in our people fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
Were committed to creating a workplace where everyone feels seen heard and supported. We do not discriminate based on race color religion sex national origin age disability genetics gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable federal state and local laws. This policy applies to all aspects of employment including recruitment hiring promotion compensation benefits and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal state and local employment laws including those related to nondiscrimination equal opportunity and pay transparency. Where specific disclosures or postings are required by law we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect use and protect your information please review our privacy policy here.

Required Experience:

Unclear Seniority