Insurance & Risk Manager

Job Summary The Manager of Risk & Insurance Services is responsible for overseeing the organization’s property and enterprise-level risk management strategies. This includes managing insurance coverage and renewals, supporting the claims process, maintaining risk-related data, and recommending proactive mitigation strategies. The position requires strong organizational skills, insurance literacy, and a collaborative mindset to support all business lines, including property management, development, and construction, with responsive and strategic risk services. Insurance Administration and Strategy Lead annual insurance renewal strategy for property, general liability, builder’s risk, and ancillary policies. Analyze coverage needs across the portfolio and work with brokers to evaluate renewal options and policy design. Collect, compile, and present underwriting data to brokers during renewal cycles. Coordinate and track insurance estimates for new developments, acquisitions, and rehab projects. Monitor and maintain the organization’s insurance portfolio, including premiums, coverage limits, deductibles, and Total Insured Values (TIVs). Prepare year-over-year insurance cost comparisons and historical claim analysis for executive review. Claims and Incident Management Oversee the full lifecycle of insurance claims: Intake and review of incident reports. Conduct staff interviews and gather documentation. Coordinate with executive and asset management leadership and ownership on claim strategy. Serve as point of contact with carriers and brokers through closeout. Create and manage internal reporting tools and tracking systems for all open and closed claims. Maintain comprehensive claims history and loss data by asset. Develop standardized processes for claim intake and communication with Regional Supervisors and site teams. Risk Mitigation and Strategy Partner with facilities and construction leadership to identify trends and implement safety measures that lower incident frequency and cost. Monitor emerging risks, track claim patterns, and present recommendations to leadership on prevention strategies. Support site teams with insurance-related training, awareness, and compliance communication. Corporate Support and Special Projects Participate in strategic planning, budgeting, and forecasting as it relates to risk services. Support the development division with insurance documentation during acquisition and closing phases. Assist with the coordination of training related to insurance, safety, or claims procedures. Participate in companywide initiatives, meetings, and cross-functional collaborations as needed. Education and Experience Bachelor’s degree required, preferably in risk management, business, finance, or a related field. Minimum 5 years of experience in property risk management, commercial insurance, or claims oversight. Familiarity with multifamily housing, affordable housing programs, and real estate development is a plus. Licenses and Certifications Preferred but not required: Property and Casualty Insurance Producer License Associate in Risk Management (ARM) Certified Risk Manager (CRM) Technical and Physical Skills Advanced proficiency in Microsoft Excel, including pivot tables and complex data tracking. Strong working knowledge of Microsoft Word, Outlook, PowerPoint, and SharePoint. Familiarity with property management software (for example OneSite), risk data platforms, and insurance portals. Ability to interpret insurance contracts, analyze proposals, and build tracking tools for claims and coverage data. #J-18808-Ljbffr