Technical Support Specialist

Full-time

Tim Ameser

Royal Oak, MI

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Home
About Us

Why LCO
Data Centers
Partner Program
Careers

Services

Secure Cloud Hosting

Public Cloud
Private Cloud
Cloud Desktops
Cloud Migration
Web Hosting
VMWare Alternative

Data Protection

Automatic Data Protection
Disaster Recovery
Cloud Backup
MSP Backup
O365 Backup
Security

Colocation Service

Colocation Rackspace
Carrier Services
Data Centers
Colocation Remote Hands Services
Closet to Colo

MSP Partnership

Blog
Resources

FAQs

Top 10 Questions About Cloud, Data Centers & Disaster Recovery
7 Questions About the Cloud
20 Questions About Choosing a Colocation Facility

eBooks & Whitepapers
Cloud Comparison
Estimating Tools

Bandwidth Estimating Tool

Downtime Calculator
Cloud Pricing Calculator
Three-Phase Power Estimate

Support

Contact Support
Network Status

LCO Portal
Billpay Portal
Veeam Backup Portal

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IT Support Portal

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Technical Support Specialist

Home / Careers / Technical Support Specialist

Technical Support Specialist

Position Summary

LCO is a highly regarded hosting and cloud services provider looking for a full-time Technical Support Specialist to join our fast-paced & high-tech work environment. At LCO, we’re focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members.

Job Description/Requirements

Provide an exceptional customer support experience for our clients
First-level triage and resolution of client support requests via phone, email, and ticketing system
Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
Assist in the support and administration of Citrix XenApp/XenDesktop server farm
Assist in the support and administration of Veeam backup & disaster recovery solution offerings
Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage

Required/Mandatory Skills

Ability to use critical thinking and apply to problem-solving skills
Exceptional customer service and interpersonal skills are a must
Foundational competency with SMTP, DNS, and TCP/IP
Foundational knowledge of MS Windows Server and Active Directory
Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
Basic LAN/WAN knowledge and troubleshooting capabilities
Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills

Citrix XenApp/XenDesktop or similar remote compute technologies
Linux/Apache/MySQL/PHP exposure
PowerShell or other scripting experience a plus
Veeam Backup Software
cPanel/WHM experience a plus
ConnectWise Manage or equivalent PSA/ticketing platform
CrowdStrike Falcon EDR
AWS and/or Azure competency a plus

Qualifications

Focus of study in Information Systems is an asset
Minimum 2 years in the IT industry; internship and co-op experience considered
Excellent written and verbal communication skills
Excellent time management skills and proven ability to multi-task competing priorities
A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit

Team members must share our common set of core values: Trust, Expertise, and Vision
We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
We believe that happy Employees lead to happy Customers.
We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to ***email_hidden***. Absolutely no phone calls and no recruiters.

Royal Oak, MI / Cincinnati, OH
Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years.

Technical Support Specialist

Home / Careers / Technical Support Specialist

Technical Support Specialist

Job Description/Requirements

Provide an exceptional customer support experience for our clients
First-level triage and resolution of client support requests via phone, email, and ticketing system
Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
Assist in the support and administration of Citrix XenApp/XenDesktop server farm
Assist in the support and administration of Veeam backup & disaster recovery solution offerings
Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage

Required/Mandatory Skills

Ability to use critical thinking and apply to problem-solving skills
Exceptional customer service and interpersonal skills are a must
Foundational competency with SMTP, DNS, and TCP/IP
Foundational knowledge of MS Windows Server and Active Directory
Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
Basic LAN/WAN knowledge and troubleshooting capabilities
Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills

Citrix XenApp/XenDesktop or similar remote compute technologies
Linux/Apache/MySQL/PHP exposure
PowerShell or other scripting experience a plus
Veeam Backup Software
cPanel/WHM experience a plus
ConnectWise Manage or equivalent PSA/ticketing platform
CrowdStrike Falcon EDR
AWS and/or Azure competency a plus

Qualifications

Focus of study in Information Systems is an asset
Minimum 2 years in the IT industry; internship and co-op experience considered
Excellent written and verbal communication skills
Excellent time management skills and proven ability to multi-task competing priorities
A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit

Team members must share our common set of core values: Trust, Expertise, and Vision
We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
We believe that happy Employees lead to happy Customers.
We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

Job Description/Requirements

Provide an exceptional customer support experience for our clients
First-level triage and resolution of client support requests via phone, email, and ticketing system
Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
Assist in the support and administration of Citrix XenApp/XenDesktop server farm
Assist in the support and administration of Veeam backup & disaster recovery solution offerings
Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage

Required/Mandatory Skills

Ability to use critical thinking and apply to problem-solving skills
Exceptional customer service and interpersonal skills are a must
Foundational competency with SMTP, DNS, and TCP/IP
Foundational knowledge of MS Windows Server and Active Directory
Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
Basic LAN/WAN knowledge and troubleshooting capabilities
Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills

Citrix XenApp/XenDesktop or similar remote compute technologies
Linux/Apache/MySQL/PHP exposure
PowerShell or other scripting experience a plus
Veeam Backup Software
cPanel/WHM experience a plus
ConnectWise Manage or equivalent PSA/ticketing platform
CrowdStrike Falcon EDR
AWS and/or Azure competency a plus

Qualifications

Focus of study in Information Systems is an asset
Minimum 2 years in the IT industry; internship and co-op experience considered
Excellent written and verbal communication skills
Excellent time management skills and proven ability to multi-task competing priorities
A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit

Team members must share our common set of core values: Trust, Expertise, and Vision
We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
We believe that happy Employees lead to happy Customers.
We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

Royal Oak, MI / Cincinnati, OH
Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years.

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