Sr. ServiceNow SPM Architect / Lead Developer

Strategic Portfolio Management (SPM) Service NowLead and implement ServiceNow SPM solutions across: Demand Management, Project Portfolio Management (PPM), Program Management, Agile Development, Resource Management, Financial Planning, Investment Funding, Strategic Planning Workspace, Objectives & Key Results (OKR), Enterprise Portfolio Management, Capacity Planning, Roadmap Planning. Design governance processes for portfolio selection, prioritisation, and funding. Configure portfolio hierarchy, investment planning, strategic themes, and business objectives. Implement resource allocation, forecasting, capacity management, and utilisation dashboards. Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences. Define portfolio KPIs and enterprise metrics.AI & Intelligent AutomationDrive adoption of ServiceNow AI capabilities including: Identify opportunities for AI-based automation in: Demand Intake, Project Risk Analysis, Capacity Forecasting, Resource Optimisation, Executive Reporting, Project Summarisation, Knowledge Generation. Partner with business stakeholders to define AI use cases and measurable outcomes. Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.Required QualificationsExperience: 8 years of ServiceNow platform experience. 5 years of hands-on ServiceNow SPM implementation experience. Experience leading enterprise-scale ServiceNow transformation programmes. Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.Technical Skills: ServiceNow SPM: Demand Management, PPM, Resource Management, Financial Management, Enterprise Agile Planning, Portfolio Management, Strategic Planning, Investment Funding, Objectives & Key Results (OKRs), Scenario Planning. ServiceNow Platform: App Engine, Flow Designer, IntegrationHub, UI Builder, Service Portal, Performance Analytics, Reporting & Dashboards, Workspace Configuration, Security & Governance, Platform Upgrades. Development: JavaScript, Glide APIs, Script Includes, Business Rules, REST/SOAP Integrations, IntegrationHub Spokes, Source Control & CI/CD.Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.AI Persona ExpectationsThe successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader: Utilises AI to accelerate solution design and delivery. Designs AI-powered employee and customer experiences. Leverages Agentic AI to automate business workflows. Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation. Develops AI copilots and digital workforce solutions on the ServiceNow platform. Promotes responsible AI practices with governance, security, and compliance controls. Translates business problems into AI-driven platform solutions with measurable ROI.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.