IT Automation Engineer

IT Automation Engineer

The IT Automation Engineer is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling.

In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.

Core IT Support & Operations

• Provide first- and second-line IT support for Seattle-based and remote employees
• Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
• Administer identity and access management through Okta (user lifecycle, MFA, access requests)
• Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
• Assist with onboarding, offboarding, and role changes
• Support SaaS license management and inventory tracking
• Document processes and continuously improve IT workflows
• Collaborate with global IT and cross-functional teams

Security & Compliance Support

• Assist with annual SOC 2 and ISO 27001 audit cycles
• Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
• Support periodic control testing and playbook validation
• Monitor and escalate security-related alerts and issues in partnership with Security
• Help ensure security controls and IT best practices are consistently applied

How You'll Spend Your Time

The majority of this role's day-to-day responsibilities are centered on IT support and operations, including end-user support, device management, access requests, and SaaS administration. In addition, some of the role will focus on security, compliance, and audit support—such as SOC 2 and ISO 27001 evidence collection, control validation, and security tooling—primarily during key periods aligned with audit cycles and company priorities.

Qualities that will make you successful:

• Strong IT support fundamentals and comfort handling day-to-day operational work
• Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
• Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
• Organized and methodical, especially when handling documentation and evidence
• Analytical and resourceful when navigating technical systems to solve problems
• Comfortable working with both technical and non-technical stakeholders
• Clear communicator who sets expectations and follows through
• Curious, collaborative, and motivated by improving internal systems

The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

How We Work

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve, our customers and partners by holding a high bar for trust and quality
• Own, share in success and open up to failures
• Lead, listen, show up with a point of view but commit entirely once a decision has been made
• Improve, even if it means changing course or contradicting ourselves
• Do, rather than observe

Our Interview Process

At Hiya, our interview process is designed to evaluate candidates through real, experience-based work. We focus on understanding how you think, exercise judgment, use leverage (including AI), and collaborate, rather than how well you perform in traditional interviews.

Process Overview

• Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.
• Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.
• Take Home Working Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel
• Onsite Interview Loop: Each interviewer focuses on specific competencies, evaluating how you make decisions, navigate tradeoffs, and collaborate in real time
• Hiya Future Values Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.

Reference Check: As a final step, we connect with 2–3 past supervisors to gain additional perspective on your experience and working style, and to further understand how you align with Hiya's values.