Claims Operations Associate II

Job Title Claims Operations Associate II – Hybrid (Richfield, OH) Job Overview National Interstate is looking for a Claims Operations Associate II to join their team. This individual will work a hybrid schedule out of the Richfield, OH office. Location & Work Hours Hybrid schedule: on‑site four days a week, work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. Hours are 10am–7pm, Monday–Friday. Responsibilities Processes and organizes claim file information for basic claims for one or more lines. Handles moderately complex claims including claims with coverage questions or recovery potential. Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs. Performs other duties as assigned. Requirements High School Diploma (Associate degree preferred). Minimum of three (3) years of experience in claim operations or customer service. Develops knowledge of local, state, and federal insurance‑related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills. Benefits & Perks Competitive benefits package for full‑time and part‑time employees*. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy paid time off, paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Free Parking. Coffee Shop & Full‑Service Cafeteria with online ordering. Three Free On‑stie gyms. Locker rooms & Showers. Game Room. *Excludes seasonal employees and interns. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. #J-18808-Ljbffr Summit Consulting