Sales BDC Representative

Overview The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement. Responsibilities Manage inbound and outbound customer inquiries via phone, email, and other internet based communication systems Answer product and service questions received via phone and/or internet Respond promptly to customer inquiries and follow up on leads to ensure satisfaction Follow up on leads in a timely fashion Confirm appointments each day in a timely fashion Schedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeople Maintain and update customer records in the CRM system Work closely with the sales team to provide accurate information to customers Be available to respond to phone and email inquiries in a professional, well-spoken manner Demonstrate dependability and attention to detail Display good time management skills by being productive with your time Display a sense of competitiveness and desire to do well in your role Requirements Open availability including evenings and weekends Clean driving record Valid California driver’s license Ability to obtain a sales license from the DMV Clean background check Qualifications High school diploma or equivalent Previous experience in a similar role a plus Benefits Paid time off (PTO) for vacation, personal, and sick days Matching contribution to 401K retirement savings plan Employee discount on vehicle purchases, servicing, and parts Medical, dental, and vision insurance coverage for you and your eligible dependents Life insurance for added peace of mind Certified DailyPay partnerEmployee Assistance Program Bonus opportunities Salary Description $40,000-$80,000 annually #J-18808-Ljbffr