Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a critical role in delivering a welcoming and efficient experience for all guests. As an essential member of the front desk team reporting directly to the front desk manager, this position involves managing guest check-ins and check-outs, handling reservations, and providing excellent customer service. The role requires flexibility to work rotating shifts, including weekends and holidays, and proficiency with Property Management System (PMS), telephone switchboard, and general office software.

Responsibilities

• Manage guest check-in and check-out procedures
• Handle reservation management and booking adjustments
• Provide exceptional customer service and information
• Answer and direct telephone calls professionally
• Process billing and cash handling transactions accurately
• Resolve guest complaints and conflicts efficiently
• Assign rooms based on availability and guest preferences
• Assist with event coordination as needed

Required Qualifications

• Minimum 1 year experience in hospitality or customer service

Preferred Qualifications

• High school diploma or equivalent
• Experience with reservation software and PMS
• Strong communication and problem-solving skills
• Ability to multitask and maintain attention to detail
• Basic computer skills and proficiency with general office software
• Conflict resolution expertise