Front Desk Coordinator

Job Description

Job Description

Front Desk Patient Coordinator

Do you genuinely enjoy helping people? Can you stay calm, organized, and positive even when things get busy? Are you the type of person who notices what needs to be done and jumps in without being asked?

If so, we may have the perfect place for you.

At Arkansas Eye Care Group, we're more than an eye clinic—we're a team of doctors, staff, and patients who feel like family. Every day is fast-paced, rewarding, and centered around providing exceptional care and creating an experience that keeps patients coming back.

We're looking for an energetic, team-oriented Patient Coordinator to be the welcoming face of our practice. From the moment a patient walks through our doors until they check out, you'll help create an experience that is friendly, professional, and memorable.

A Quick Reality Check

We are a busy clinic.

On any given day, you may be answering phones, checking in patients, verifying insurance, scheduling appointments, collecting payments, helping coworkers, and solving unexpected problems—all while maintaining a smile and providing excellent customer service.

If you thrive in a fast-paced environment, enjoy staying busy, and love the satisfaction of accomplishing a lot in a day, you'll fit right in.

If you're looking for a position where there is a lot of downtime or where multitasking feels overwhelming, this probably isn't the right fit.

Responsibilities Include:

• Greeting and welcoming patients with warmth and professionalism
• Answering, screening, and directing incoming phone calls
• Scheduling appointments and managing patient flow
• Verifying vision and medical insurance benefits
• Collecting and posting patient payments
• Providing accurate information in person, by phone, and electronically
• Maintaining a clean, organized, and welcoming reception area
• Assisting with administrative tasks including filing, scanning, and document management
• Supporting teammates and stepping in wherever needed to ensure patients receive excellent care

What We're Looking For:

• Outstanding customer service and communication skills
• Strong computer and technology skills
• Excellent organization and attention to detail
• Ability to multitask and adapt to changing priorities
• Positive attitude and willingness to learn
• Dependable team player who enjoys helping others
• Professional appearance and demeanor

Experience in healthcare or optometry is helpful, but a great attitude, strong work ethic, and willingness to learn are even more important. We can teach skills. We can't teach positivity, work ethic, and a genuine desire to help people. 

We'd love to  see your resume, but a cover letter telling us why you'd be a great fit will definitely help you stand out.

Don't hold back—the more cornea, the better.