Infrastructure & IT Operations Senior Vice President (New York)

Position Overview

The Infrastructure & IT Operations Manager I leads enterprise infrastructure and technology operations, ensuring reliable, secure delivery of server, endpoint, virtual desktop, voice/telephony, and infrastructure automation services.

This role provides hands-on technical leadership for Cisco and IPC voice platforms, Virtual Desktop Infrastructure (VDI), Microsoft SCCM/MECM, and Microsoft System Center Orchestrator . The Manager leads incident response and service restoration, coordinates infrastructure projects and maintenance, and partners with Network Administrators, Help Desk, IT Development, Information Security, application teams, main-office support groups, vendors, and end users.

The position supports Bank and Securities entities, including Trading Floor operations , and is responsible for configuration management, change control, technical standards, documentation, operational procedures, and Disaster Recovery readiness.

Key Responsibilities

• Lead daily Infrastructure & IT Operations activities, prioritize work, coordinate technical resources, mentor staff, and provide escalation support.
• Ensure enterprise infrastructure services remain available, stable, secure, and within established service expectations .
• Manage enterprise VoIP and telephony , including Cisco Unified Communications / CallManager and IPC Unigy voice/trading platforms and endpoints.
• Manage enterprise VDI , including Nutanix / VMware Horizon or comparable platforms, covering availability, performance, capacity, image management, upgrades, and end-user experience.
• Administer Microsoft SCCM/MECM for endpoint configuration, software distribution, operating-system deployment, patching, collections, reporting, compliance, troubleshooting, and lifecycle management.
• Develop and maintain Microsoft System Center Orchestrator (SCORCH) runbooks, integrations, and workflow automation for provisioning, service requests, repetitive tasks, and operational remediation.
• Maintain infrastructure security controls, including permissions, accounts, open ports, antivirus/EDR, patching, hardening, backups, audit logging, and production controls.
• Monitor system, application, voice, VDI, and infrastructure logs and proactively identify potential service-impacting issues.
• Install, configure, upgrade, troubleshoot, and manage lifecycle replacement of enterprise hardware and software.
• Maintain Active Directory, Group Policy, DNS, DHCP, Windows Server, Windows workstations , and related Microsoft infrastructure services.
• Maintain configuration management and change control across infrastructure, virtualization, voice, VDI, endpoint, and automation platforms.
• Lead troubleshooting, root-cause analysis, problem management, and corrective/preventive actions.
• Monitor performance, capacity, reliability, and resiliency and provide operational and management reporting.
• Research and recommend infrastructure products, services, standards, automation opportunities, and technology refresh initiatives.
• Develop and maintain policies, procedures, diagrams, technical standards, operational runbooks, training plans, and Disaster Recovery documentation.
• Coordinate incidents, service restoration, maintenance, upgrades, migrations, patch cycles, and projects with internal teams and vendors.
• Support infrastructure asset management, licensing, support contracts, budgeting, capacity planning, vendor management, and technology roadmaps.
• Provide clear technical and management communication during incidents, changes, projects, audits, and stakeholder reviews.

Technology Environment

Microsoft: Windows Server 2016, 2019 and above; Windows 10 & 11 Workstation and above; Active Directory; DNS; Group Policy; Logon Scripts; DHCP; MS Cluster; MS Print Server; MS SQL Server; MS IIS Server; MS Office / Microsoft 365; MS Terminal Services / Remote Desktop Services; MS SCSM; MS SCOM; MS SCCM / Microsoft Endpoint Configuration Manager (MECM); MS System Center Orchestrator (SCORCH), including runbooks, workflow automation, integrations, and infrastructure task automation.

Security: Information Security hardening; enterprise antivirus / endpoint protection and EDR platforms; enterprise patch-management solutions.

Network & Security Infrastructure: Palo Alto Firewalls; Cisco VPN devices and services; Fortinet FortiGate; Cisco Switches and Routers; Cisco ISE; Cisco / Meraki WiFi; Zscaler proxies and related secure access services.

Virtualization, Storage & Recovery: VEEAM backup and recovery; VMware SRM; VMware ESXi / vCenter; NetApp Data Storage; Nutanix / VMware Horizon VDI.

Voice & Communications: Cisco Unified Communications / CallManager and associated VoIP services and endpoints; IPC Unigy PBX / IPC voice and trading communication platforms; ASC Voice Recording or comparable voice-recording solutions; Cisco Video Conferencing Equipment.

Financial & Trading: Bloomberg; LSEG (Refinitiv/Reuters) services and Trading Floor applications; various in-house, Trading Floor, and Internet applications.

Qualifications

Required Experience

• 10+ years of hands-on enterprise infrastructure, systems, network, voice, or IT operations experience with progressive responsibility.
• Experience leading technical staff, coordinating operational priorities, managing escalations, and delivering infrastructure projects or services.
• Strong hands-on experience with enterprise telephony and VoIP, including Cisco Unified Communications / CallManager and IPC Unigy or related IPC voice platforms. Trading Floor voice experience strongly preferred.
• Strong enterprise VDI experience, preferably Nutanix / VMware Horizon , including performance, capacity, image, profile, endpoint, and availability troubleshooting.
• Strong SCCM/MECM experience, including software deployment, patching, collections, endpoint configuration, reporting, and troubleshooting.
• Hands-on Microsoft System Center Orchestrator experience, including runbooks, integrations, and automated infrastructure workflows.
• Proven experience with Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, networking, monitoring, backup/recovery, and infrastructure security controls .
• Experience supporting highly available production environments. Financial services, securities, or Trading Floor experience preferred.
• Strong troubleshooting, root-cause analysis, incident-management, and problem-resolution skills.
• Bachelor's Degree or equivalent combination of education and relevant experience required.
• Microsoft, Cisco, VMware, ITIL, or infrastructure certifications preferred.

Technical & Professional Skills

• Strong knowledge of Microsoft operating systems, applications, and infrastructure services, including Windows Server, Windows workstation, Active Directory, DNS, DHCP, Group Policy, SCCM/MECM, and System Center Orchestrator .
• Strong technical knowledge of Cisco VoIP / Unified Communications and IPC voice technologies , including call routing, endpoints, voice services, troubleshooting, and vendor escalation.
• Strong working knowledge of VDI , including hypervisors, brokers, images, profiles, storage, network dependencies, capacity, and end-user performance.
• Working knowledge of TCP/IP, VLANs, routing, firewalls, VPN, DNS, DHCP , and enterprise network troubleshooting.
• Hands-on hardware and software troubleshooting experience, including leadership during high-priority production incidents.
• Experience with automation and scripting; PowerShell strongly preferred in addition to System Center Orchestrator.
• Ability to develop and maintain policies, procedures, diagrams, operational runbooks, standards, training plans, and Disaster Recovery documentation.
• Strong project execution, prioritization, vendor-management, and change-management skills.
• Excellent written, oral, and interpersonal communication skills with technical and non-technical users, management, vendors, and business stakeholders.
• Detail-oriented, flexible, self-motivated, customer-focused, and able to respond effectively to crises while maintaining sound judgment and technical discipline.
• Strong analytical and problem-solving abilities with the capacity to prioritize and execute tasks in a high-pressure environment.
• Ability to work collaboratively and coach and develop technical staff.

Work Environment & Scope

The role operates in a fast-paced office and Trading Floor environment , including server, network, voice/telecommunications, and electrical equipment facilities. The position requires the ability to manage stress and production-impacting events, with general mobility around office and technology environments and extended periods of sitting. Occasional handling or transport of computer and telecommunications equipment may be required.

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