Director, Workplace Experience (Regional)

Director, Workplace Experience (Regional)

Overview
The Regional Director, Workplace Experience (WX) supports the execution of Mastercard’s global Workplace Experience strategy at a regional & local level, in alignment with The Mastercard Way and evolving Workplace Experience and P&C objectives. As a key strategic enabler of delivery, this role is responsible for Workplace Experience for our London, Angel Lane location while also taking a leadership position supporting the development of our global priorities and driving implementation across our other European locations. It ensures strong governance, a consistent operating rhythm, and the effective application of Workplace Experience capabilities across Europe.

• Execute Workplace Experience strategy across sites, aligning with global priorities and local needs.


• Deliver key programs and events for strategic employee engagement.


• Establish strong operating rhythms, governance, and execution standards.


• Partner with Real Estate, P&C, Technology, Communications, and employee groups to deliver Workplace Experience outcomes.


• Use data and KPIs to measure success and continuously improve.


• Identify risks, resolve issues, and act as an escalation point when needed.


• Support adoption and development of global tools, processes, and best practices.

• Strong project management skills with ability to deliver complex initiatives end-to-end.


• Proven ability to influence stakeholders and work cross-functionally.


• Comfortable working as part of a global team and independently.


• Experience managing partnerships, budgets, and operational delivery.


• Data-driven with strong problem-solving capabilities.


• Excellent communication and presentation skills.


• Comfortable working in fast-paced, evolving environments.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.