Assistant Parking Manager

Job Description

Job Description

Join Our Team!!!

Assistant Parking Operations Manager

Children's Hospital campuses

Starting at 55K

Job Description

As an Assistant Operations Manager you will oversee all facets of the parking facility and valet operations for Children's Hospital Dallas and Plano Campuses.

Duties will include the day to day operations which include employee management, customer relations, cash controls, accounts receivable, facility maintenance, and special projects.

Since starting in 1999, Platinum Parking has grown to be one of the leaders in the industry. We now operate over 350 facilities in 12 cities and 7 states. Our growth is a direct result of the hands-on attention to detail that we pay to each and every customer of the facilities we manage.

At Platinum Parking, we are committed to creating a space that fosters Diversity, Equity, and Inclusion throughout our team, where all voices are valued and heard. Our diverse workforce vital is a part of our culture. We celebrate our differences and seek opportunities to foster the development and representation of our diverse team. More than words, we believe action is what creates lasting and meaningful change.

Job Duties and Responsibilities

• Assist in cultivating a professional, diverse, and customer-focused team
• Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations
• Ensure that daily operations perform in accordance with company policy by ensuring that each location is properly staffed, has required supplies and has set opening and closing procedures
• Manage the business to limit revenue loss, theft or shrinkage of monies or equipment
• Assist in collecting, recording and depositing revenues received at the facility
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and completeness on a daily basis
• Gather, review and verify the timely and accurate completion of daily and monthly reports
• Promote a work environment that values integrity, problem-solving, collaboration and transparency
• Review, screen and respond to email, direct mail and telephone calls. Provide prompt, customer oriented service, resolving any issues without executive management involvement whenever possible.

Qualifications

• Parking Facility/Garage experience required Valet experience preferred
• Must be able to speak, read, write and understand English
• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint and Outlook) to produce reports and spreadsheets
• Ability to calculate basic mathematical figures in excel such as discounts, interest, commissions, proportions, percentages, and area
• Ability to read, analyze, and interpret general business documents, procedures or regulations
• Ability to effectively write reports, business correspondence, and procedure manuals
• Ability to communicate effectively at an expert level both verbally and in written form
• Drug test, flu shot, TB testing and background check required

Knowledge and Skill Requirements

• Courteous and tactful to patrons, visitors and employees
• Strong analytical skills to gather and summarize data and reports
• Reliable with the ability to work varied and flexible schedule
• Excellent Customer Service Skills
• Leadership skills
• Ability to recognize problems and execute solutions
• Maintain professional appearance and demeanor
• Complete multiple projects simultaneously with a degree of self-direction
• Work well in team environment
• Maintain a reliable and dependable attendance record
• Time management, multi-tasking, and organization skills with strong attention to detail
• Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure

Education

• High school diploma
• College Graduate Preferred

Work Environment and Physical Requirements

• Exposure to car fumes in garage, the elements, and extremes of weather and temperature
• Stand, walk and sit for extended periods of time