Customer Success and Support Lead, Medical Devices

Customer Success & Support Lead, Medical Devices Our client is a leader in AI‑enhanced solutions for the gastroenterology space. They are in the midst of a commercial expansion period and looking for a Global Customer Success & Support Lead who will build and lead a high‑performing customer success and support team. This is a full‑time, W‑2 position based ideally in EST. You will develop and implement the global customer success and support strategy and provide high‑level service and technical support to the medical teams on the ground. You will be responsible for the continuous communication with customers around the world, maintaining a positive customer experience by building and managing a scalable infrastructure and customer support tools (e.g., helpdesk, documentation, CRM). You will also act as a senior escalation point and trusted advisor for high‑value customers. Internally you will collaborate with Sales on renewals & expansions, and champion a voice‑of‑customer feedback loop with Product and R&D to improve product‑market fit and usability. Requirements: Bachelor's degree, preferably but not necessarily in a STEM subject. Master’s degree an advantage. 5+ years in customer success or support roles in healthtech, medtech, or medical devices a must, including 2+ years in a lead role. Experience working with hospitals, clinics, and clinicians — ideally in surgical or endoscopy environments. Demonstrated ability to build and scale international teams and processes in startup or rapid‑growth environments. Technical proficiency with both hardware and software products. Excellent interpersonal communication skills. #J-18808-Ljbffr Coberon Chronos