Strategic Account Partner (US)

Strategic Account Partner

Our fast-growing company is looking for a Strategic Account Partner to join our Sales team. In this role, you will serve as a trusted advisor to our most valued customers, driving renewal and expansion opportunities while strengthening long-term partnerships. You will be responsible for understanding client goals, aligning our solutions to deliver measurable impact, and owning revenue growth across your assigned portfolio.

Success in this role requires a balance of consultative relationship management and a focus on commercial outcomes. You will collaborate closely with Sales, Customer Success, and Product teams to ensure clients achieve their objectives while driving adoption across our entire portfolio of products and services.

Develop and maintain strong, long-term relationships with key customer stakeholders and decision-makers

Become a subject matter expert and trusted advisor on how our solutions deliver value

Conduct regular business reviews in partnership with the Customer Success team to share performance insights, identify opportunities, and align on future goals

Own the full renewal lifecycle, ensuring high retention rates across your accounts

Identify and pursue upsell and cross-sell opportunities that align with customer objectives

Meet or exceed assigned revenue and growth targets

Develop strategic account plans, including risk mitigation and growth strategies

Collaborate with Sales teams on new business transitions and expansion opportunities

Maintain accurate forecasting and pipeline management in the CRM

Serve as the customer advocate internally, influencing product roadmap and priorities

Partner with Customer Program Managers and Customer Success teams to ensure seamless onboarding and ongoing success

Help coordinate resources to address customer challenges proactively

Bachelor's degree or equivalent experience

36 years in Account Management, Client Success, or consultative sales roles, ideally in SaaS, supply chain solutions, or complex B2B environments

Demonstrated track record of meeting or exceeding revenue targets

Exceptional relationship-building skills

Comfortable engaging with executive-level stakeholders

Strong problem-solving and strategic thinking abilities

Familiarity with CRM tools (e.g., HubSpot) and account planning methodologies

Exemplary verbal, written communication, and analytical skills

Ability to communicate succinctly over the phone and via email

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with HTML, and graphic tools, such as Photoshop preferred, but not required

Hubspot CRM

Opportunity to own and grow strategic customer relationships with some of the world's most exciting brands

High-impact role with clear revenue accountability

Collaborate with a dynamic, supportive and motivated team

Help shape the future of our r-pac CNCT business unit as we scale