CoGen Technical Support Associate

Job Description

Job Description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $58-70K
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• Monitor real-time operations of cogeneration units, combustion engines, and auxiliary energy systems via central control interfaces.
• Identify, log, and classify alarm failures, system deviations, and critical technical alerts.
• Analyze operational and performance data and independently determine appropriate response strategies, escalation priorities, and corrective action recommendations.
• Lead technical analysis of equipment failures and operational anomalies, providing recommendations to management and engineering teams regarding corrective actions, maintenance priorities, and operational risk mitigation. Assists in executing remote reset protocols or adjustments under the direct guidance of senior engineering staff.
• Document technical findings and steps taken during the troubleshooting process to build our internal knowledge base.
• Serve as a technical advisor to clients regarding equipment performance, maintenance planning, and operational optimization. Drafts and deliver clear, timely notifications regarding system outages, active failures, and estimated resolution times.
• Compile routine operational reports for clients, highlighting uptime, energy production metrics, and maintenance intervals.
• Analyze performance trends and recommend process improvements to enhance operational efficiency.
• Utilize technical drawings, manuals, and equipment bills of materials (BOM) to precisely identify and specify replacement parts.
• Coordinate with vendor networks and dealers to check parts availability, request quotes, and track lead times.
• Assist the engineering and field service teams in organizing technical kits for scheduled maintenance or emergency repairs.

Qualifications

• 1-3 years troubleshooting combusting power generation systems and controls.
• Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge, system data, and operational requirements.
• Computer skills.
• Customer skills to communicate issues and advise on solutions.