Credit Manager

Credit Manager

The Credit Manager is responsible for overseeing the company's credit and collections functions, evaluating customer creditworthiness, minimizing financial risk, and supporting profitable sales growth. This role manages the company's accounts receivable risk portfolio through credit analysis, account monitoring, policy administration, collections oversight, and process improvement initiatives.

The Credit Manager partners closely with sales, operations, finance, and customers to maintain healthy customer relationships while protecting company assets and ensuring compliance with company credit policies. This position may supervise 1–2 team members.

Essential Duties and Responsibilities

• Evaluate new and existing customer accounts for creditworthiness using financial statements, credit reports, payment history, trade references and other available data.
• Approve, modify or deny credit applications within established authority limits.
• Conduct annual credit reviews and maintain appropriate customer credit limits.
• Monitor accounts receivable aging and oversee collection activities to minimize delinquency and bad debt exposure.
• Partner with branch and sales leadership to resolve payment issues and support timely collections.
• Develop and maintain credit and collections policies, procedures and internal controls.
• Analyze risk trends and prepare reporting and metrics related to accounts receivable performance, collections and bad debt exposure.
• Maintain accurate and confidential customer credit files, contracts, guarantees and supporting documentation.
• Coordinate with outside agencies, legal counsel and third-party collection partners as needed.
• Recommend process improvements and automation opportunities to enhance efficiency within the credit and collections function.
• Support implementation and maintenance of systems and tools related to credit applications, payment processing, collections tracking and customer account management.
• Assist with audits and provide supporting documentation as requested.
• Lead or participate in departmental and cross-functional projects.
• Perform other duties as assigned.

Competencies and Skills

• Financial and Business Acumen
• Analytical Thinking
• Attention to Detail
• Communication Skills
• Conflict Resolution and Negotiation
• Process Improvement
• Decision Making
• Leadership and Team Collaboration
• Customer Service Orientation
• Proficiency in Microsoft Excel and financial/accounting systems

Qualifications – Required

• Bachelor’s Degree in Business, Accounting, Finance or related field preferred.
• Minimum 3-5 years of experience in credit, collections or accounts receivable management.
• Supervisory or leadership experience preferred.
• Experience with ERP/accounting systems and Microsoft Office applications, particularly Excel.
• Ability to travel to company locations and customer sites as needed.
• Valid driver’s license and ability to maintain an insurable driving record.