Recruiting Account Manager (Ellabell)

Recruiting Account Manager (Hybrid)

Drive Results. Build Relationships. Make an Impact.

MAU is seeking an Account Manager to serve as the critical link between our customer, onsite workforce, and internal teams. This role is ideal for someone who combines strong relationship management skills with operational excellence, thrives on ownership and follow-through, and is committed to delivering an exceptional experience for both customers and associates.

As the face of MAU onsite, you'll build trusted customer relationships, support workforce operations, drive recruiting and retention efforts, and ensure service levels consistently exceed expectations.

What You'll Do

Customer & Account Management

• Serve as the primary onsite point of contact for customer leadership and operations teams
• Build strong, consultative relationships with customers and proactively address workforce needs
• Regularly review staffing requirements, workforce performance, and operational priorities with customer stakeholders
• Resolve issues quickly and professionally while ensuring a high level of customer satisfaction
• Communicate effectively across all levels of the organization and maintain consistent follow-through on commitments

Associate Engagement & Workforce Management

• Recruit, interview, hire, onboard, and support associates to meet customer staffing demands
• Create an engaging and positive employee experience from recruiting through assignment completion
• Act as a trusted resource and advocate for associates while maintaining accountability and compliance
• Conduct associate check-ins, facilitate team meetings, and support employee retention initiatives
• Notify employees regarding assignment changes, completions, and employment-related matters

Operations, Safety & Compliance

• Manage attendance tracking, payroll verification, employee documentation, and timekeeping processes
• Administer company policies, performance counseling, investigations, and corrective actions
• Conduct incident investigations and ensure timely reporting of workplace accidents and safety concerns
• Perform safety audits and promote a culture of accountability and compliance
• Support unemployment hearings, workers' compensation activities, and HR-related processes as needed

Continuous Improvement

• Identify opportunities to improve processes, increase efficiency, and enhance service delivery
• Partner with leadership to implement solutions that improve workforce performance and customer satisfaction
• Maintain a strong sense of urgency while managing multiple priorities in a dynamic environment

What Makes Someone Successful in This Role

We're looking for someone who:

✅ Is an exceptional communicator and relationship builder

✅ Takes ownership and follows through on commitments

✅ Enjoys working with people and building strong partnerships

✅ Brings energy, professionalism, and a customer-first mindset

✅ Is highly organized and able to balance multiple priorities

✅ Thrives in a fast-paced, ever-changing environment

✅ Is driven by results and motivated to make an impact

✅ Leads with accountability, integrity, and professionalism

Qualifications

Required

• Bachelor's degree and 2+ years of Human Resources, Staffing, Recruiting, or related experience; OR
• High school diploma/GED and 4-5+ years of Human Resources, Staffing, Recruiting, or related experience
• Experience with Microsoft Office Suite
• Experience managing customer, client, or stakeholder relationships
• Strong verbal and written communication skills

Preferred

• Staffing, recruiting, or HR experience in a manufacturing environment
• HR Certification (PHR or SHRM-CP)
• Experience with Applicant Tracking Systems (ATS)
• Lean Green Belt certification
• Root cause analysis experience
• Staffing industry, manufacturing, HR, or production leadership experience

Why This Role?

This is more than an administrative staffing position. It's an opportunity to become a trusted partner to customers, positively impact employees' careers, and play a critical role in the success of onsite operations. If you're passionate about people, committed to delivering results, and motivated by building lasting relationships, this role offers a rewarding path for growth and advancement.

Career Growth Opportunities

• Senior Staffing Specialist
• Operations Supervisor
• Site Manager
• Operations Manager
• Other Corporate Support Functions

Work Environment or Working Conditions

The working conditions and environments are created by our customers’ facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature-controlled environments to GMP clean room required.

Physical Demands

This position may require the following to be performed with or without reasonable accommodation.

Ability to lift 5-20 lbs on occasion

Ability to stand/walk for up to 12 hours

Ability to climb stairs multiple times a day

Ability to sit for up to 8 hours

Travel

This position requires up to 5%-10% travel.

EEO Statement

MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.