Patient Access Representative

Patient Access Representative

St Catherine Hospital Dodge City, is a Joint Commission accredited 99-bed hospital that serves as a regional referral center for southwest Kansas. Acute care is at the heart of what we do. St. Catherine Hospital Dodge City provides health services that include diagnostics and interventional cardiology and cardiac rehabilitation. We combine patient-centered care with modern technology and medical expertise to treat a wide range of medical conditions.

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service. Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Collects patient portion from patients prior to or at time of service (following MSE). Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable. Maintains an accuracy rate within the departmental guidelines. Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Required: High School Diploma/G.E.D.

Preferred: Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.