Dispatcher

Join to apply for the CSC Dispatcher - Hourly role at LSG Sky Chefs Base pay range $15.00/hr - $23.00/hr Job Title: CSC Dispatcher - Hourly Job Location: Des Plaines, USA 60016 Work Location Type: On-Site Salary Range: $15.49 - $23.52 per hour About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The purpose of this role is to effectively schedule and dispatch work crews to meet operational requirements while ensuring tasks are completed safely, efficiently, and on time. The position is responsible for coordinating with multiple departments to assign the appropriate personnel and resources, monitor job progress, and address any issues that arise during service delivery. Success in this role requires strong organizational, communication, and problem‑solving abilities to maintain seamless operations, uphold safety and quality standards, and support a high level of customer satisfaction. Main Accountabilities Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet; Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint; Coordinates with the controller/supervisors on any changes of flight assignment to respective teams; Ensures that all equipment changes are being staged properly and meets the appropriate service ready time; Verifies and covers all missing items from the galley before the same is actually loaded in the trucks; Ensures on‑time dock departure of the teams in coordination with the dispatcher; Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams; Covers any missing or requested items in the field when the same is not available in the Ramp Lead van; Caters extra‑sections or even regular flights when manpower is shorthanded; Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck; Ensures that dock, dock bays and ramp are kept clean and picked up at all times. Additional Responsibilities Maintains a temperature log of food items in the cooler and at the dock for all airlines; Checks the phone messages for overnight sick calls and calls another personnel for coverage; Ensures that all flights for the first bank are properly staged for on‑time dock departure; Helps the supervisor for manpower requirement for the next shift and the following day; Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers; Stages ice and dairies for the red‑eye flights; Ensures the cleanliness of the dock during and at the end of the shift; Performs special functions such as water service/charters in cases of very late flights and other special late‑night requests from the airlines. Knowledge, Skills and Experience High school diploma or equivalent; associate or bachelor’s degree in business, logistics, operations management, or a related field is preferred. Experience in dispatching, scheduling, workforce coordination, field operations, or a similar role. Familiarity with operational environments such as utilities, construction, maintenance, transportation, or service delivery. Strong data entry accuracy and ability to track job progress in real time. Excellent time‑management and multitasking abilities in a fast‑paced environment. LSG Sky Chefs is an EEO and Affir­mative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Food and Beverage Manufacturing #J-18808-Ljbffr