ArcSight Premium Support Engineer - WORK FROM HOME

ArcSight Premium Support Engineer - WORK FROM HOMEJob Description:ARCSIGHT PREMIUM SUPPORT ENGINEER - WORK FROM HOMEMicro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama. About the RoleAt Micro Focus, the Premium Support Engineer is assigned to support several of our largest and most strategic customers with post-implementation ArcSight support. Premium Support Engineers provide remote technical support and are responsible for the identification and resolution of MF product related technical problems. Some onsite visits may be required annually per customer. US Citizenship is required.In this position the PSE will cover Micro Focus security products as well as non-Micro Focus products, and will need to be a quick study on new product functionality and features. The Premium Support Engineer will:Develop business relationships with the customer's technical and management staff and support the customer by gaining first-hand knowledge of their system, configuration and business needs. Use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations. Listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development. Education and Experience:Bachelor's Degree in Computer Science, Information Systems or related field (or equivalent experience required) 3-5 years Development/IT/Technical Support/Professional Services experience required (experience in technical leadership and 2nd or 3rd line support is a plus) Required Technical Skills: High level of competence with ArcSight productsUS Citizenship is required.Knowledge and Skills:Able to influence both internal and external stakeholdersSelf-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous projects (some outside of standard business hours work, including weekends, may be required)Ability to appropriately handle tense/stressful customer situationsStrong analytical and problem-solving skillsHighly developed interpersonal, oral and written communication skillsWilling to travel as needed (approximately 10%) If you want to be part of what's next and find out more about our available opportunities, visit Micro Focus Careers.#DiceSD#LI-SD1#LI-RemoteJob:ServicesMicro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected statusJob SummaryJob number: 7024399Date posted : 2022-03-14Profession: Professional ServicesEmployment type: Full time