Member Experience Specialist

Position Title: Member Concierge & Executive Liaison to the General Manager

Location: Private Members Club – Downtown Cleveland

Position Type: Flexible Part-Time or Full-Time

Compensation: Full-time: $40,000 per year, Part-time: $20 per hour

Position Overview

• Serve as a key point of contact between members, guests, and club leadership

• Blend elevated concierge service with executive-level support

• Deliver a refined, personalized, and discreet member experience

• Support the General Manager in maintaining exceptional service standards

• Schedule & Availability

o Part-time hours with flexible scheduling

o Availability for days, evenings, and weekends

o Must be present during peak member usage times and events

Key Responsibilities

• Member Experience & Concierge Services

o Welcome members and guests with a warm, professional, and personalized approach

o Coordinate reservations for dining, club amenities, and special requests

o Provide tailored recommendations for dining, entertainment, and local experiences

o Anticipate member preferences to create seamless, high-touch service

• Reservations & Club Coordination

o Manage reservations for dining, events, and club spaces

o Facilitate smooth arrival and departure experiences

o Maintain knowledge of club offerings, availability, and policies

• Executive Liaison to the General Manager

o Communicate member feedback, preferences, and requests to the General Manager

o Assist with VIP visits, special events, and high-level member interactions

o Handle sensitive matters with professionalism and discretion

• Member Relations & Engagement

o Build and maintain strong relationships with members

o Respond promptly to inquiries and service requests

o Uphold and reinforce the club’s service standards

• Errands & Personalized Assistance

o Coordinate transportation, external reservations, and personal services

o Assist with administrative or lifestyle requests as needed

• Club Representation & Brand Stewardship

o Act as an ambassador of the club’s values and culture

o Maintain a polished, professional presence at all times

• Operational & Program Support

o Assist with club events and member programming

o Collaborate across departments to ensure seamless service delivery

Qualifications & Attributes

• Experience in luxury hospitality, private club, or high-end customer service preferred

• Strong interpersonal and communication skills

• High level of discretion and professionalism

• Detail-oriented with strong organizational abilities

• Ability to multitask in a fast-paced environment

• Positive attitude and service-driven mindset

Preferred Background

• Hospitality or related field experience is a plus

• Prior experience supporting leadership or in member-facing roles preferred