Member Service Supervisor

Member Service Supervisor# Member Service SupervisorHot JobBELLWOOD, IL 60104## OverviewSalary Range$22.00 - $25.00 HourlyLevelExperiencedPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageUp to 25%CategoryBanking## Description**Member Service Supervisor (MSS)** is responsible for the day-to-day supervision of the staff and branch functions associated with processing member services and creating a positive member experience. They must proactively identify growth opportunities and ensure member retention. The MSS will oversee the daily and monthly operational procedures and adhere to all policies and procedures.**Responsibilities**:* Provide support to the Credit Union, Management, MSR’s, and all other colleagues.* Responsible for high level member services and advisory line responsibilities.* Develop a Recognition program and implement with all branch associates.* Support Branch Manager in all operations, sales, member service, and cash operations to effectively meet monthly goals.* Oversee the operating procedures and practices within the advisory line including: *Make approvals and exceptions to policy as needed, recognize potential fraud and report to management as necessary, and take a proactive approach to solving operational issues.** Ensures education and mandatory compliance training is completed in a timely manner.* Perform routine monthly audits and daily/monthly sales tracking.* Ensures the dual control process is being implemented per policy guidelines.* Ensures CTR forms are prepared and uploaded on the BSA website.* Mentor, coach and develop team, role play member scenarios, follow-up with employees and provide constructive feedback.* Serves as a role model to employees in terms of member service, professional presence and technical skills. Is sure to communicate Credit Unions expectations and standards, coaches and follow up as needed.* Meet and exceed Credit Union service standards by providing an excellent member experience and resolving member issues while complying with Credit Union procedures and security protocols.* Being proficient in products and services, understanding and educating members on consumer deposit products and consumer lending.* Proactively identifying opportunities to grow member relationships through a disciplined sales process, outbound calling, and sourcing referrals from members.* Adhere to all operational, risk, regulatory and security policies and procedures.* Oversee and maintain lobby, greet members and direct to the proper advisor, manage incoming phone calls, process and distribute mail.* Handle transactions for members, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts.* When needed, reconcile cash drawers and complete daily tasks while demonstrating respect and professionalism.* Demonstrating acumen in sales, member service, consumer lending, relationship management, communication and presentation.* Other duties as assigned per management.## Qualifications**Required Skills/Abilities:*** Excellent communication and interpersonal skills* Knowledge of cash flow, bank operations, departmental policies and applicable laws and regulations* Proficient with Microsoft Office Suite or similar software* Ability to maintain professionalism and tact in stressful situations.**Education and Experience:*** High school diploma or equivalent required* Previous supervisory experience and demonstrated skills* Minimum two years of customer service and banking experience #J-18808-Ljbffr Central Credit Union Of Illinois