Client Relationship Consultant 2 (Banker) - San Fernando Valley - Sylmar, CA

Overview At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Client Relationship Consultant Role Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in‑person, by appointment, and virtually to provide the best possible counsel while adopting a digital‑first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. They build and foster relationships with clients through proactive outreach and follow‑up, ask questions and learn about their financial needs and banking channel preferences. They identify solutions for new and existing clients by effectively engaging and communicating with clients. They maintain a working knowledge of consumer and business banking products and services, including digital products and services. They provide a consistent optimal client experience, greet clients and process basic transactions, develop collaborative partnerships with branch team members, open new consumer and business accounts, complete service requests and submit credit applications, proactively educate clients on emerging and self‑service digital products and services, and leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy. Responsibilities Build and nurture customer relationships across in‑person, appointment and virtual channels. Assess and attend to customers’ banking needs and process account information. Demonstrate and educate clients on deposit and loan products, recommending solutions aligned with customers’ goals. Conduct proactive outreach and follow‑up to gather financial needs and channel preferences. Identify solutions for new and existing clients through effective engagement. Maintain up‑to‑date knowledge of consumer and business banking products, including digital services. Provide consistent, optimal client experience, greet clients and process basic transactions. Collaborate with branch team members and partners to serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Educate clients on emerging digital self‑service products and services. Utilize resources and technologies to improve the client experience with operational excellence and accuracy. Basic Qualifications High school diploma or equivalent. Typically has a minimum of three to four years of job‑related retail banking experience or a combination of experience and training. Preferred Skills & Experience Proven ability to build and foster relationships through proactive outreach and follow‑up. Effective engagement and communication with clients. Thorough knowledge of applicable bank and branch policies, procedures and support systems. Strong customer service and interpersonal skills. Experience with digital products and self‑service technologies. Ability to explore and identify a customer’s true needs, leveraging a digital‑first mindset. Proficiency in making appropriate recommendations that meet customer needs reactively and proactively. Experience in the financial services industry preferred. Location This role requires working from a U.S. Bank location for all scheduled work days. Salary Range Pay Range: $23.19 - $28.35 per hour. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation from two to five weeks depending on salary grade and tenure Up to 11 paid holiday opportunities Adoption assistance Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Additional benefits available by employment status (please review the full benefits package). Legal Requirements This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of offer or termination of employment. Equal Employment Opportunity Statement U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Background Checks & Verification U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The program is an internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. #J-18808-Ljbffr U.S. Bank