Program Manager

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Develops and maintain detailed knowledge of the local labor market. Keep apprised of local business needs and job placement opportunities. Develops plans with employers to identify job openings, alternative work activities and training initiatives. Works with TDS staff to facilitate job placements. Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates. Enters employer information into all appropriate databases and monitors employer activities. Assists with job fairs and employer hiring events. On occasion may work outside normal business hours to support events, employers, or deadlines. Responsible for overseeing the project's programmatic activities and operations. Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed. Supervises local office team providing oversight to ensure that participants receive quality and timely services and meet program objectives. Manages a caseload of participants and provides counseling and mentoring. Assesses participant competencies, work history, education attainment, skills and abilities. Identifies challenges to finding employment and prompts remediation. Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, starting with outreach/referral and continuing through retention and advancement efforts. Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued. Understands all technical aspects of the program operation. Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs. Reviews eligibility of participants and verifies staff record participant activity and progress in state system of record. Conducts regular file review and monitoring to maximize performance and productivity. Directs or delegates staff responsibilities to meet and or exceed performance standards. Reviews staff performance and recommends corrective actions as needed. Coordinates training activities to ensure that all operations staff are properly trained. Participates in development and maintenance of standard operating procedures. Facilitates meetings with partners to promote full, frequent communication. Delegates work and resolves issues and conflicts that arise. Other duties as assigned. Qualifications Bachelor's Degree from an accredited university or college or 2 years of work experience in business-to-business sales, marketing, customer service, staffing or recruiting. Excellent verbal and written communication and interpersonal skills. Demonstrated strong customer service skills. Strong presentation skills with public speaking or outside sales experience. Familiarity with the communities being served, with knowledge and understanding of local needs and resources. Demonstrated knowledge of labor market trends. Friendly, professional demeanor. Sales or staffing experience preferred. Bilingual (English/Spanish) preferred. Ability to work well in teams and independently. Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint). Valid driver's license in good standing and proof of automobile insurance required. Additional Information Pay: $75,000 per year. Equal Opportunity Employer Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. #J-18808-Ljbffr