Senior Vice President - Client Services (Healthcare)

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Summary The Senior Vice President, Client Services — Healthcare Strategic Accounts owns the senior executive relationship, revenue retention, and growth strategy for Everise's largest healthcare payer and health services clients. This role serves as the senior client-facing executive accountable for account health, renewal outcomes, and expansion of Everise's footprint within each account, while ensuring delivery excellence in a highly regulated, compliance-intensive industry. The SVP reports directly to the Chief Client Officer and acts as a strategic partner across Operations, Sales, and executive leadership to advance Everise's positioning in the healthcare BPO market. Job Responsibilities: • Owns relationships with senior executives and key decision-makers across assigned healthcare strategic accounts, serving as the primary escalation point and strategic counterpart to client leadership. • Develops and executes account growth strategy for each named account, including organic expansion, cross-sell of new service lines, and identification of new logo opportunities within the broader payer ecosystem. • Leads renewal and contract renegotiation strategy in partnership with Legal and Finance, including SOW structuring, pricing strategy, and risk mitigation to protect and grow revenue. • Builds and maintains account plans with clear action steps, owning outcomes related to client satisfaction, retention, NRR, and service expansion. • Partners with Operations leadership to ensure delivery performance meets contractual and regulatory commitments (HIPAA, CMS, AEP-cycle readiness) and drives joint optimization plans where performance gaps exist. • Conducts ongoing client profitability analysis and recommends commercial actions — including SOW and pricing adjustments — to protect margin while strengthening the relationship. • Leads executive business reviews (QBRs/EBRs) and ongoing governance cadences with client stakeholders, ensuring alignment on business objectives and program performance. • Represents Everise's competitive positioning in the healthcare BPO market, supporting RFP responses and new opportunity pursuits for existing and prospective payer clients. • Builds internal alignment through regular communication forums with regional directors, account managers, and cross-functional stakeholders supporting the healthcare portfolio. • Mentors and develops account leadership talent within the healthcare vertical, building organizational depth and succession readiness. What Success Looks Like • Strong, durable executive relationships across all assigned accounts, with Everise positioned as a trusted strategic partner rather than a transactional vendor. • Consistent net revenue retention and measurable expansion of services within the healthcare portfolio. • Renewals negotiated proactively and on favorable terms, with minimal at-risk revenue heading into contract cycles. • High client satisfaction and confidence in delivery, reflected in QBR feedback and ongoing account health indicators. • A credible, well-positioned pipeline of new logo and expansion opportunities within the healthcare payer space. Attributes & Attitude • Energetic, enthusiastic, and achievement-oriented, with a bias toward action • Executive presence and excellent interpersonal and communication skills, with credibility in front of senior executive and decision-maker stakeholders • High integrity and sound judgment, particularly when navigating compliance-sensitive client environments • Business-centric mindset with strong commercial and financial acumen • Ability to operate effectively under high pressure and ambiguity, balancing client advocacy with Everise's commercial interest Qualifications: • Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or related field) • 12–15+ years of progressive client relationship, account management, or general management experience, with significant time in BPO, healthcare payer services, or related outsourced services environments • Demonstrated experience managing large, complex, multi-million-dollar client relationships at an executive level • Working knowledge of healthcare payer operations, regulatory requirements (HIPAA, CMS), and AEP/seasonal business cycles strongly preferred • Track record of leading contract renegotiations, RFP responses, and commercial structuring (SOW/pricing) for enterprise accounts Compensation & Benefits The anticipated base salary range for this remote position is between $250,000- $300,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at