Receptionist On Call

Front Desk Receptionist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Position Summary

The Front Desk Receptionist is the liaison between the public and the facility. This job description does not suggest or imply that these are the only duties to be performed by this employee. The Front Desk Receptionist will be required to follow other instructions and to perform other duties as assigned by their supervisor.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily. Includes the following, but is not limited to:

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual.
• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.
• Assists the medical/dental records department in; scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient's account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality

Acknowledge each patient's arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.

You will address each patient by their last name.

You must answer each call within 3 rings.

When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.

Every call should be answered with, "Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?"

At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics

Adhere to schedule and be prepared to provide services by 8am each day.

Provider services using AIDET skills at all times.

Complete quality care gaps for 100% of patients treated.

Provider services to a minimum of ten patients a day.

Strongly support Follow My Health enrolment.

Close chart notes within 24 hours of service.

Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).

Qualifications To perform this job successfully, an individual must be able to:

• Perform each essential duty satisfactorily.
• Pass the Pre-hire competency test.
• Pass the 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
• Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Bilingual English/Spanish preferred.
• Vast knowledge of medical records system is desirable.

Ability to

• Add, subtract, multiply, and divide.
• Be able to effectively utilize a 10 key adding machine.

Education, Certificates, Licenses, Registrations, and Medical Screening

High School Diploma or General Education Degree (GED) required.

Previous experience in a medical and/or dental setting preferred.

TB test annually.

Additional Requirements

Pre-hire and annual employee health screening required

Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from moderate to high. The employee is required to share workspace with other employees. Adequate lighting and equipment are available to the employee.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

• Type, frequently stand and sit, turn and reach.
• This position requires repetitive motion.
• The employee must occasionally lift and/or move up to 50 pound.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hourly - Hourly Plan, 20.76 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 27 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.