Experience Guide Sales Customer Service Associate

Benefits:

An environment where diversity is celebrated

A positive, empathetic, and supportive team and company

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Competitive compensation + generous commissions

401(k) matching

Bonus based on performance

Employee discounts

Free food & snacks

Paid time off

Training & development

Join a high-energy wellness team where guest experience, sales, and culture all come together.

At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.

You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success.

Schedule & Availability

Must be available for flexible scheduling, including evenings, weekends, and holidays

Hours of Operation:

Sunday: 10am–7pm

Monday–Saturday: 9am–8pm

High-volume, fast-paced environment where shifts stay busy and engaging

What We Offer

We believe great service starts with taking care of our team.

Health Insurance (30+ hours/week eligible)

Paid Time Off (PTO accrual)

Free Monthly Massages (prioritize your own wellness)

Monthly Sales Bonus Program (performance-driven earning potential)

401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)

Flexible Scheduling

Complimentary snacks & team perks

Growth opportunities within a rapidly expanding brand

What You’ll Do

As an Experience Guide, you are the heartbeat of the boutique and a key driver of revenue and guest satisfaction.

Create a warm, welcoming guest experience from check-in to check-out

Confidently recommend upgrades and drive membership and sales performance

Book, adjust, and manage appointments accurately in a fast-paced system

Handle guest payments and transactions with attention to detail

Maintain boutique standards before, during, and after shifts

Support team members and leadership to ensure smooth daily operations

Resolve guest concerns with professionalism and care

What We’re Looking For

Strong sales mindset with confidence recommending services and upgrades

Excellent communication and active listening skills

Friendly, outgoing, and guest-focused personality

Ability to multitask and stay organized in a busy environment

Detail-oriented with strong problem-solving skills

Team player who contributes to a positive work culture

Prior sales or customer service experience preferred, not required

Our Culture

The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We live by:

Kindness is Magic — every interaction matters

Everyone Belongs — individuality is respected and valued

Stronger Together — teamwork is non-negotiable

Shared Effort, Shared Success — we grow together

Commitment to Excellence — we take pride in what we deliver

We believe wellness starts with the people who deliver it.

About The NOW Massage

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.

Apply Today

If you’re energized by people, motivated by performance, and excited to grow in a wellness-driven, high-volume environment—we’d love to meet you.

Apply now or stop by the boutique for a tour and experience The NOW for yourself.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.