Manager on Duty

Job Description

Job Description

Job Title: Manager on Duty
Company: Good Foods Grocery
Reports To: General Manager
Job Type: Full-Time

 

About Good Foods Grocery

Good Foods Grocery is a grocery retailer dedicated to providing natural and organic products to and from our community. Our mission is to promote healthier living by offering high-quality, sustainable, and locally sourced groceries. We are committed to creating a positive impact on our customers and the environment.

 

Purpose

The Manager on Duty (MOD) at Good Foods Grocery is responsible for overseeing store operations during assigned shifts — including opening, mid-day, and closing. This position ensures a clean and organized store environment, supports and directs staff, and serves as the primary manager on-site. The MOD must demonstrate strong leadership, attention to detail, sound judgment, and a commitment to maintaining store safety, security, and efficiency while fostering a positive team culture.

 

General Responsibilities:

• Adhere to and enforce Good Foods Grocery (GFG) and Commonwealth Autism policies and procedures.
• Monitor work email during business hours for timely responses.
• Support GFG’s goals, values, and community involvement initiatives.
• Communicate project needs, priorities, and updates clearly before the end of each shift.
• Foster a respectful, inclusive, and productive work environment, setting a positive example for the team.
• Ensure all essential duties are covered during absences and proactively suggest process improvements.
• Actively pursue leadership growth and contribute to the overall success of the company.

 

Key Responsibilities:

Manager On Duty Responsibilities:

• Serve as the primary point of contact for staff and customer concerns during assigned shifts.
• Provide guidance and direction to ensure smooth daily operations.
• Address urgent issues such as customer service challenges, staffing needs, or operational disruptions.
• Ensure all staff members follow company policies, safety procedures, and food handling standards.
• Communicate significant incidents or concerns to upper management promptly.
• Lead by example in providing exceptional customer service and operational excellence.
• Oversee employee performance and provide on-the-spot coaching or corrective feedback as needed.
• Maintain store security, including proper handling of store keys, alarm systems, and opening/closing protocols.

 

Store Operations & Cleanliness:

• Supervise and support staff in completing opening, mid-day, and closing procedures.
• Perform regular walkthroughs to ensure cleanliness, organization, and product presentation across all departments.
• Oversee the cleaning and maintenance of store areas including floors, café, bathrooms, and bulk sections.
• Confirm all equipment and fixtures are functioning safely and properly.
• Ensure secure management of back doors, keys, and restricted areas.
• Verify cash handling accuracy, including drawer counts and reconciliations.
• Complete all required shift paperwork and reports accurately.

 

Team Supervision & Support:

• Assist staff with daily tasks and provide operational support during busy times.
• Ensure adequate coverage for breaks and high-traffic periods.
• Encourage teamwork and clear communication between departments.
• Promote a safe, positive, and customer-focused work environment across all shifts.

 

Customer Service & Safety:

• Model outstanding customer service and problem-solving.
• Respond promptly and professionally to customer questions or complaints.
• Maintain awareness of store activity to ensure a safe shopping experience for all customers and employees.
• Enforce safety and loss prevention protocols during all shifts.

 

Qualifications & Skills:

• Previous retail or grocery experience preferred.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Cash handling and reconciliation experience.
• Strong attention to detail, organization, and multitasking skills.
• Ability to lift up to 30 lbs and stand for extended periods.
• Dependable and punctual, with flexibility to work various shifts.
• Ability to read at 20/20 vision, natural or corrected, to read detailed labels and POS instructions.

 

Schedule & Availability:

• Must be available to work opening, mid-day, and closing shifts, with hours ranging from 6 a.m. to 10 p.m.
• Availability on weekdays, weekends, and holidays as needed.
• Flexibility is essential to meet store and staffing needs.

 

If you are a responsible, team-oriented individual who enjoys a fast-paced and supportive environment, we invite you to apply for the Manager on Duty position at Good Foods Grocery!