Support Field Technician

Support Field Technician

Silotech Group, Inc. is a Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in San Antonio, Texas. We deliver full-spectrum cybersecurity, digital transformation, cloud migration, DevSecOps, and emerging technology Research and Development (R&D) solutions across the Department of War (DoW), Intelligence Community (IC), Federal civilian, State, Local and Education (SLED), commercial, and international markets.

As a Support Field Technician, you can multitask and troubleshoot all types of network, server, and workstation configurations. This is an entry-level position and plenty of training and direction will be given. You should always be able to put the clients needs above anything else. This position requires you to be presentable to the client both in person and over the phone. Strong written and verbal skills are required for both client interactions and ticket documentation. Since this is an entry-level position, you will need to show determination and drive to further your skill set.

Primarily at client locations as the direct onsite face of Silotech Group to a specific group of geographically local clients in your region, such as Austin, Corpus Christi, Dallas, El Paso, Fort Worth, Houston or McAllen.

Qualifications

Education and Experience

• CompTIA A+ Certification, or the ability to obtain one within 6 months. (Can substitute a higher-level certification)
• High School Education with 3 years of Experience OR Technical bachelors degree with 1 year of Experience.

Skillset

• Understand the basics of computer desktop management.
• Ability to add and remove users from software platforms and Windows Server environments.
• Troubleshooting knowledge of Windows and Mac desktops.
• Understand the basics of networking.
• Self-motivated and ready to be part of a team that gets the job done.

Work Schedule

• Work to be completed during assigned work hours and also outside of scheduled work hours on an emergency basis.
• On-call weekends are paid a bonus and are given first to volunteers when they are available, and otherwise assigned as necessary.

Physical and Peripheral Requirements

• Must be able to lift and carry 75 pounds for 50 and up 30 steps.
• Must be comfortable climbing a 16 ladder.
• Must be able to use tools, including hand tools, power tools and cutting tools such as drills, saws, screwdrivers, and snips.
• Must have a valid Texas Drivers License.
• Must have a vehicle to use when deploying to job sites. Mileage reimbursement is available.

Equal Opportunity Employer Statement

Silotech Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. Silotech Group participates in E-Verify. Reasonable accommodations available upon request. Silotech strongly encourages applications from veterans, military spouses, and members of the Reserve and National Guard.