Street Outreach Case Manager - Christian Ministry

About OurCalling At OurCalling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position. We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community. Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change. Job Summary We primarily serve the chronically, unsheltered homeless population. Our homeless friends, or Guests, are survivors who have experienced vast amounts of trauma. We use resources, services and relationships to create opportunities for gospel centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. This position, while ministry focused, is not like traditional church ministry, but deals with the “rawness” of life on the streets. Our Street Outreach Care Ministers actually crawl under bridges and hike out into the woods to find our homeless friends, bring them resources, share the Gospel, pray with them, show them love, and build trust in order to bring them to a place where they can and want to seek help getting off the streets. Job Responsibilities Driving is required. Must be able to safely operate a vehicle for daily outreach and reliably use GPS/navigation tools to locate encampments and other field destinations. Engage in relational ministry with our Guests, working to establish trust by doing what we are going to do with excellence; this is critical to our work of helping our homeless Guests find pathways off the streets Both initiate and intentionally turn conversations to focus on Christ Become knowledgeable of placement solutions and utilize motivational skills to help our Guests consider and make decisions to get off the streets Serve Guests at times, through crisis intervention and/or emotional de-escalation Use active listening, coming into conversations as a humble learner, taking the time to listen carefully to our Guests rather than simply suggesting solutions to problems Advise and advocate for homeless Guests who are navigating social services in Dallas Utilize our case management technology to effectively build relationships with Guests via documenting pertinent personal and situational information Collaborate with OurCalling’s Placement Solutions Team by following the established referral and placement procedures to create exit plans for homeless Guests Skills & Abilities Because many of our Guests have been addicts for years and/or experience various levels of mental illness and trauma, Street Outreach Care Ministers should: Be patient and long-suffering while showing discernment Show grace to those who feel defeated by their own desires and cycles of destruction or are unable to articulate more than their frustration Interact gently and with empathy as needed Be able to establish and manage boundaries, to deny requests regularly and overlook or navigate through entitlement attitudes, demonstrating self-control, and not be easily offended Be sensitive to cultural differences such as race, ethnicity, and neighborhoods of origin Be knowledge of the Bible and comfortable teaching, witnessing, discipling and encouraging others Have a demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment, and as a trusted team member, have worked effectively across the ministry Be able to lift boxes up to 20 pounds, drive a van, walk long distances, regularly stoop and kneel, climb stairs, converse in loud environments, and work in uncomfortable Texas climate and other environmental elements (e.g., animals, inclement weather, etc.) Be able to use an iPad to enter and track pertinent information on Guests Be humble with the ability to listen well and accept constructive feedback from team members A Street Outreach Care Minister’s motivation to serve must be A commitment to build deep relationships A love for Jesus Christ and a desire to see His kingdom and glory increase A love for those in the homeless community with a desire for them to be won to a fruitful relationship with Jesus Christ and to escape homelessness Education & Experience High School Diploma/GED, required Three years of related “life” or ministry experience, required Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, desired Fluency in conversational Spanish, preferred Additional Qualifications Upholding a close and growing relationship as a disciple of Jesus Christ Our Benefits We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more. The pay range for this role is 42,000 - 42,000 USD per year (OurCalling - Cesar Chavez) #J-18808-Ljbffr OurCalling, Inc