Member Service Representative

Overview BASIC FUNCTION: Performs diverse accounting, clerical, and administrative duties in support of branch loan making and servicing, loan administration, office administration, financially related services, and member/public relations. Will be responsible for the retirement of Association stock. Reports To Regional Lending Managers Supervises None Minimum Qualifications Education: Post High School Experience: Two years of clerical and office experience. Skill in computer operations. Sensory and Physical Requirements: Must have the ability to read documents from many sources. Must be able to communicate audibly and with staff, customers, and the general public. Desirable Qualifications Management Skills: Planning and organizing: Ability to use resources to obtain results. Control: Skill in establishing procedures to monitor day-to-day conditions. Oral & Written Communications: completeness, accuracy, logic, and organization in speaking and writing. Decision Making, Judgment, and Common Sense: ability to properly analyze data/problems and make sound decisions. Adaptability: ability to accept change and innovation and adapt to it. Working Relationship: ability to work with others. Initiative: takes action beyond what is necessary. Originates action instead of responding to events. Stress Tolerance: stability of performance under pressure and opposition. Project a good image for the Association toward members and various publics. Performs other duties as assigned. Responsibilities Note: This section reflects essential responsibilities, including compliance with applicable standards. The following items are illustrative. 40% – Perform AgVue/Loan Servicing role responsibilities timely. 25% – Perform Loan Servicing role responsibilities accurately. 25% – Perform daily branch functions to maintain excellent customer service. 10% – Assist Management/Accounting with reporting. #J-18808-Ljbffr