Legal Operations Specialist, Technology and AI

Who You Are The Legal Technology and AI Specialist will support the development, implementation and optimization of legal technology and AI-enabled solutions across the Legal team. This role partners with each Legal division, IT, and business stakeholders to improve workflows, increase efficiency, and scale legal service delivery. This position operates as an individual contributor within a defined career band and contributes to business outcomes through process improvement, solution delivery, technology enablement, and successful AI adoption and implementation. Success will be measured by increased adoption of legal technology and AI solutions, effective implementation of AI-enabled capabilities, improved cycle times, and quantifiable gains in operational efficiency and overall effectiveness. What You Will Do Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio. Develop and maintain AI-enabled workflows and Copilot agents in alignment with governance and security standards. Translate business needs into requirements, process flows, and scalable solutions. Identify and execute process improvements to enhance efficiency, quality, and consistency across legal operations. Partner with cross-functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutions. Support responsible AI practices, including data handling, access controls, and risk mitigation. Develop and deliver training, playbooks, and enablement resources to support adoption and effective use of tools. Track and report on adoption, usage, and performance metrics; recommend continuous improvements. Evaluate emerging technologies and contribute to tool selection and implementation decisions. What You Will Need to Be Successful Bachelor’s degree in information systems, computer science, business, or related field, or equivalent experience. Experience supporting or implementing business applications in a professional, legal, or regulated environment. Ability to translate business processes into workflows, requirements, and technical documentation. Technical understanding of generative AI architectures, prompt engineering, and enterprise use cases. Working knowledge of generative AI concepts and practical applications. Experience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support). Experience with Microsoft 365 Copilot and/or Copilot Studio. Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps). Experience with Claude. Experience applying AI to automate workflows and drive process improvements. Nice to Have Exposure to legal technology tools and supporting legal teams. Basic understanding of automation, scripting, or system integrations. Perks QRest Sabbatical Employee Stock Purchase QTS scholarship for dependents Eagle Club award trip eligibility Paid volunteer days Tuition assistance, parental leave and military leave assistance Total Rewards This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. #J-18808-Ljbffr Quality Technology Services, LLC