Team Leader - Clean Express Auto Wash

Location: 10 E Auburn Rd, Rochester Hills, Michigan, 48307 Job Overview We’re looking for a Team Leader to support site facility and operations, provide outstanding customer service, boost sales growth, and maintain stringent quality standards at Clean Express Auto Wash. Responsibilities Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader. Greet customers and create lasting first impressions. Educate customers about the benefits of our Unlimited Wash Club. Actively engage with customers pre/post wash to ensure 100% satisfaction. Maintain quality assurance through accurate Quality Control checks. Lead the team in achieving and sustaining high‑quality service. Address customer escalations calmly and effectively. Operate basic retail equipment and understand the wash process. Drive team performance to exceed service standards. Foster a positive and collaborative team environment. Perform other related duties as required and assigned. Qualifications High school diploma or equivalent, or current enrollment. Previous sales or customer service experience is a plus. Ability to work flexible hours, including weekends. Positive attitude, willingness to take direction, and professional appearance. Follow safety guidelines and wear required safety equipment. Demonstrate flexibility in working hours, including weekends. Maintain a professional appearance in accordance with appearance guidelines. Physical Demands Required to stand and move throughout the site for the entire shift, work on feet, and possibly lift up to 25 lbs. Able to work outside in all weather conditions. Benefits Continuous training and development. 401(k) plan with company match up to 4%. Unlimited Wash Club Membership. Professional uniform supplied. Paid vacation per company policy. Educational reimbursement. EEO Statement Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. #J-18808-Ljbffr