Fire Protection Engineer, Subject Matter Expert

HRS Systems is a leading provider of software for fire protection engineering. Our flagship product, HASS (Hydraulic Analyzer of Sprinkler Systems), and its cloud platform, HASS Cloud, are trusted worldwide for the hydraulic analysis of water-based suppression systems.

Role Overview

As HASS Cloud grows, we're adding an experienced Fire Protection Engineer to the team as an in-house subject matter expert. You'll be the end-user's voice inside the company. Developers will come to you when they need to know how a system gets laid out, calculated and reviewed on a real project. Customers and our sales engineering team will come to you when a question goes past what the software does and into how the design should work. About half your time goes to product development. The rest is split evenly between sales and marketing support and customer support and training. This is a full-time, remote position.

Core Responsibilities

Product development (about 50%)

• Turn sprinkler design workflows into clear requirements the development team can build from, covering how designers and engineers lay out systems, run calculations and prepare submittals.
• Work with the product design team on UI/UX, helping design and review screens, workflows and interactions.
• Check HASS Cloud features against NFPA 13, test calculations and real project data before features ship.
• Test new releases the way a user would, and report what's wrong, what's confusing and what's missing.
• Help collect feedback from customers and the field and turn it into specific product recommendations.

Sales and marketing support (about 25%)

• Join technical demonstrations and sales calls when a prospect needs an engineer's answer, and help the sales team handle questions about hydraulics, standards and design practice.
• Review HASS Cloud marketing material (ads, emails, website pages and feature announcements) for technical accuracy.
• Advise marketing on which features and use cases matter most to engineers and designers, and how to explain them.
• Represent HRS Systems at conferences and industry events.

Customer support and training (about 25%)

• Handle escalated technical questions, especially ones about calculation results or system design.
• Create training material for HASS Cloud users, including tutorials, how-to guides, example projects, videos and webinars.
• Write and maintain help documentation that matches how designers and engineers use the software day to day.
• Escalate software issues to the development team with the detail they need to fix them.

Expectations and Standards

• Be the engineering check on everything we ship. If a calculation, a workflow or a marketing claim needs improvement, be the first to flag it and offer suggestions.
• Think like a product designer as well as an engineer. Bring your own ideas for how the software should work, along with reports of what's broken.
• Take work from start to finish, follow up with the development and product teams, and confirm problems are fixed and solutions acceptable.
• Stay ahead of the product. Learn new features as they're built, so your training material and advice stay current.
• Be present and reachable. Stay responsive to customers and teammates during core business hours.
• Hold a high bar for customer-facing work. Training material, demonstrations and documentation should reflect realistic projects and represent HRS professionally.

Role Requirements

• 5 to 10 years of experience in fire sprinkler system design and other fire protection engineering projects.
• Strong working knowledge of NFPA 13, NFPA 13R and NFPA 13D, plus related water-based standards such as NFPA 14, 20, 24 and 25.
• A licensed PE is preferred - NICET Level III or IV in Water-Based Systems Layout is a strong alternative.
• Hands-on experience performing and/or reviewing hydraulic calculations.
• Recent and in-depth experience with common sprinkler design and hydraulic calculation software, including Revit / AutoCAD, and tools such as AutoSPRINK, HydraCAD, SprinkCAD or HASS Cloud.
• An interest in software design and how great tools get built. You don't need prior experience working with developers or product designers, but you should want to.
• Clear written and verbal communication, including explaining technical concepts to non-engineers and presenting live or on camera.
• Self-direction: the ability to work independently in a remote setting and manage your own time and priorities.
• Willingness to travel occasionally for conferences, about 10% of the time.
• US-based

Helpful Background

• A degree in fire protection engineering, mechanical engineering or a related field.
• Experience with HASS or HASS Cloud.
• Experience creating training, technical writing or video content.

Compensation

This is a full-time salaried position with competitive pay based on experience.