Pharmacy Technician - Clinical Contact Center

Pharmacy Technician

This Pharmacy Technician position works in the Clinical Contact Center where assigned clinical activities and functions will be completed in accordance with approved pharmacy protocols. Duties include but are not limited to:

• Actively and diligently treats all Veterans with respect and utmost dignity.
• Seeks to solve Veteran's concerns at first contact.
• Receives and responds to pharmacy related contacts including, but not limited to, telephone calls, VA Health chat messages, and secure messages, from Veterans, their family members, and/or legal representatives.
• Seeks assistance from designated Lead Technician, Clinical Pharmacist, or Supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
• Reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions.
• Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer system.
• Uses approved Pharmacy Service protocols, when appropriate, to satisfy patient medication requests.
• Documents patient contact and resolution in the Electronic Health Record (EHR) to include what was requested, what action was taken, and any other information which may be pertinent during future research.
• Assists in training lower graded technicians and technician students.
• Participates in continuous daily improvement and Clinical Contact Center initiatives.

Work Schedule: Multiple rotating shifts. Includes nights, days, holidays and weekends. Schedule will be discussed during interview, and is subject to change based on facility needs.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Available.