Branch Sales Manager

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Location: 1701 South Zero Street, Fort Smith, AR 72901

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.

SUMMARY: This position is responsible for the overall sales, production, and profitability of a retail branch. The Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and aggressively friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Branch Sales Manager is also responsible for providing consumer lending services to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following functions are supervised and/or performed by the associate. Other duties may be assigned.

1. Lead the branch team to assure top quality sales and service of current and prospective branch customers. Implement strategies to achieve sales benchmarks and objectives.
2. Coach and develop the sales and service skills of branch associates.
3. Manage the activities of a local bank branch.Directly supervise multiple associates.Recommend and maintain staffing levels to ensure superior delivery of customer service.Provide prompt and honest feedback to associates regarding performance of assigned duties.
4. Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.Must work effectively with centralized underwriting department.
5. Ensure in-depth knowledge of Arvest products and services among all staff members.This includes digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
6. Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
7. Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
8. Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.Use sound judgment in the application of bank standards, policies and procedures regarding customers.
9. Work directly with customers and/or associates to handle internal and external complaints and objections.
10. Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
11. Attend various weekly and monthly meetings and communicate appropriately.
12. Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
13. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Cross-sell other services of the bank.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.
• Maintain involvement in community affairs to foster and promote the proper bank image at all times.

SUPERVISORY RESPONSIBILITIES:

Supervise multiple associates within the branch location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest's BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank's procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associates degree or equivalent related work experience required.
• 2 years' experience in a retail banking environment or equivalent related work experience required.
• 1 year management/supervisory experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Proven track record of sales and successful coaching of a sales team required.
• Successful completion of Arvest Supervisor Training preferred.
• Successful completion of Arvest courses in FSR Training, Fundamentals of Consumer Lending and CBS/Signature Training preferred.
• Arvest experience preferred.
• Bachelor's degree preferred.

OTHER SKILLS and ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to occasionally work outside of normal business hours
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier, scanner and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, and sit and to talk or hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.


The associate must occasionally lift and/or move up to 52 pounds, may also include lifting overhead.

Specific vision abilities required by this job include close, distance and color vision, and the ability to adjust focus.

The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 15

Pay Range: $62500 - $78125 per year