Associate Personal Banker

Personal Banker Associate II – Knoxville, TN The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through promotion of deposits, loans, fee‑based services, and customer retention. The role involves selling a full range of banking products and services, utilizing consultative sales processes, and maintaining strong relationships with customers. Responsibilities Use the consultative sales process and Financial Needs Assessment to build comprehensive customer profiles and identify current and future financial needs. Maintain in‑depth knowledge of retail consumer and small business products/services, recommending appropriate solutions aligned with the value proposition. Proactively reach out to customers using CAMP and other approved marketing tools to set appointments for periodic financial reviews. Focus on cross‑selling to the existing customer base and engage in outside sales activities, such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment), referring customers to provide holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction through a friendly, helpful demeanor and professionalism. Own customer issues, answer questions confidently, and maintain trust by keeping all business confidential. Follow the Bancorp Code of Business Conduct and Ethics and all related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening and servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures designed to mitigate fraudulent activity and unnecessary risk or exposure. Qualifications and Skills College degree or equivalent work experience providing transferable skills, or a combination of education and experience. Preferred experience in the financial industry. Demonstrated ability to develop comfort with sales activities aimed at acquiring new consumer household and small business customers, and/or cross‑selling to existing customers. Strong understanding of advanced math functions necessary for analysis of credit and financial information. Professional appearance and verbal/written communication skills representing Fifth Third Bank. Working knowledge of retail policies and procedures, enabling sound judgment in decision making. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Ability to navigate the NMLS website for MU4R questions and registration requirements. Working Conditions Normal office environment; extended computer screen viewing. The program requires travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate will be required for classroom training sessions. Location Knoxville, Tennessee 37934 Equal Employment Opportunity Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr