CPRU SUPERVISOR

CPRU Supervisor

Applicants must be permanent in the Benefits Opportunity Specialist (BOS) Civil Service Title for at least one year. This is a provisional appointment, when a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) title, you must take and pass the exam to remain in the ABOS title.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Under general supervision of the CPRU Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH).

Hours/Shift: 9am 5 pm with flex

Associate Benefits Opportunity - 56316

Minimum Qualifications

1. A baccalaureate degree from an accredited college; or 2. A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer service or a related setting performing the following: a) Interviewing, determining eligibility for, and/or providing client benefits and services; or b) Interviewing, determining eligibility for, and/or providing employment planning and counseling services including job development, skill assessment, and employment placement or other economic opportunity programming. c) College credit from an accredited college may be substituted for this experience, on the basis of 30 semester credits for 6 months of work experience.

Preferred Skills

- Excellent communication and writing skills. - Knowledge of Agency operations and NYS social service policy/procedures. - Strong analytical, problem-solving, and time management skills. - Detail oriented. - Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS - Exceptional Excel Skills - Interpersonal Skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.