Director OF Payroll

Pension Paymaster – U.S. Benefits Administration Compliance This role focuses on managing end‑to‑end pension payroll administration across multiple client defined‑benefit plans, ensuring accurate, timely, and fully compliant benefit disbursements while maintaining rigorous controls and audit readiness. Multi‑Client Pension Payroll Administration Administer and process pension payroll for multiple DB plans with varying provisions and payment schedules Execute recurring and non‑recurring payments, including monthly annuities, lump sums, death benefits, and retroactive adjustments Validate benefit calculations and payment outputs in accordance with plan documents and client‑specific requirements Coordinate funding and disbursement timing with trustees, custodians, and client finance teams Manage payroll calendars, cutoffs, and service‑level agreements (SLAs) across all assigned clients Client Service & Relationship Management Serve as a primary contact for plan sponsors on pension payroll matters Communicate proactively regarding payroll cycles, issues, and regulatory updates Support client audits, reporting requests, and operational reviews Partner effectively with client stakeholders, actuaries, and internal administration teams Compliance & Regulatory Oversight Ensure full compliance with ERISA, IRS regulations, and plan provisions across all assigned clients Oversee accurate Form 1099‑R processing, tax reporting, and withholding (federal and multi‑state) Administer Required Minimum Distributions (RMDs) and other regulatory‑driven payments Support Form 5500 preparation and annual pension audit processes Audit, Controls & Risk Management Execute and maintain SOC 1 control activities related to pension payroll processing Support internal and external audits, including control testing and comprehensive documentation Perform detailed reconciliations between participant data, payroll outputs, and trust/custodial accounts Identify, isolate, and remediate processing errors, overpayments, and control gaps Ensure strict adherence to TPA policies, procedures, and client‑specific control requirements Exception Handling & Complex Cases Manage complex transactions, including QDROs, beneficiary payments, and death processing Research and resolve discrepancies across systems, plan provisions, and historical data Coordinate corrections and reprocessing in compliance with IRS and plan guidelines Systems & Process Improvement Utilize pension administration and payroll systems to support multi‑client processing Document and enhance standard operating procedures (SOPs) and controls Identify opportunities for automation, scalability, and process efficiency in a high‑volume environment Required Qualifications 5–10+ years of experience in pension administration, payroll, or retirement operations Hands‑on experience with defined benefit pension payroll and disbursements Experience in a TPA or multi‑client environment (strongly preferred) Strong knowledge of ERISA, IRS regulations, and pension compliance requirements Demonstrated experience with 1099‑R reporting, tax withholding, and audit support Proven ability to manage multiple clients, competing deadlines, and priorities simultaneously Preferred Qualifications Experience supporting SOC 1 audits and control environments Familiarity with pension administration platforms (e.g., PeopleSoft Pension, proprietary TPA systems) Professional certifications such as CPP (Certified Payroll Professional), CEBS, or equivalent Experience collaborating with trust/custodial partners and plan actuaries Core Competencies Exceptional client‑facing communication and relationship management skills Meticulous attention to detail and commitment to accuracy in a multi‑plan environment Advanced reconciliation and analytical capabilities Strong ability to manage risk, prioritize workload, and meet tight deadlines Process‑oriented mindset with a focus on scalability, controls, and continuous improvement Salary Range $120,000 – $135,000 USD annually. Compensation is based on knowledge, skills, performance, and experience. Benefits Comprehensive total rewards package including competitive salary and bonus structures Minimum 3 weeks of vacation Flexible benefits plan to meet the needs of employees and their families Flexibility to work in‑office, virtually, or a combination of both Generous company‑matched pension Opportunity to give back to communities in which we work, live, and serve Career growth and learning & development opportunities Equal Opportunity Employer Telus Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the Telus Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. #J-18808-Ljbffr