Intelligence Analyst

We are seeking an experienced Omnissa Intelligence Specialist / DEX Analytics Engineer to transform endpoint, application, and virtual desktop telemetry into actionable insights and automated remediation. The role focuses on Digital Employee Experience (DEX) analytics, dashboard development, telemetry correlation, workflow automation, and proactive IT operations across Omnissa digital workspace environments.

Required Skills

2+ years of hands-on production experience with Omnissa Intelligence / Workspace ONE Intelligence.
Working knowledge of Workspace ONE UEM and/or Omnissa Horizon.
Experience developing and maintaining Omnissa Intelligence dashboards, reports, and analytics.
Hands-on experience with Freestyle Orchestrator or equivalent low-code/no-code automation platforms.
Strong understanding of DEX/EUC concepts, including device compliance, application performance, VDI session health, and user experience scoring.
Experience correlating telemetry across endpoints, applications, network, VDI, and security tools.
Strong troubleshooting and Root Cause Analysis (RCA) skills.
Experience integrating analytics insights with ITSM/ticketing workflows.

Roles and Responsibilities

Configure and maintain Omnissa Intelligence dashboards, reports, and DEX analytics for device health, application performance, compliance, and user experience.
Develop automation workflows using Freestyle Orchestrator to perform remediation actions such as configuration changes, patching, and ticket creation.
Analyze and correlate telemetry from endpoints, applications, VDI sessions, networks, and security platforms to identify recurring issues.
Integrate DEX insights with ITSM platforms and support workflows to improve incident resolution and operational efficiency.
Configure and optimize experience and sentiment scoring to accurately measure employee experience.
Integrate supported third-party security and risk platforms for unified visibility and risk scoring.
Use AI-assisted analytics/query capabilities to accelerate data exploration and troubleshooting.
Monitor KPIs such as device compliance, application crash rates, boot/login times, VDI health, and DEX scores.
Create technical documentation, data-flow diagrams, and operational runbooks.
Train support teams on interpreting dashboards, analytics, and remediation workflows.
Identify opportunities to improve employee experience through proactive monitoring, automation, and remediation.

Preferred Skills

Experience integrating security platforms such as Lookout Mobile Threat Defense (MTD) or Netskope CASB.
Experience with ServiceNow or other ITSM platforms and Workspace ONE ITSM integrations.
Omnissa/VMware certifications in Digital Workspace, UEM, or Horizon.
Scripting experience with PowerShell or Python.
Experience with advanced DEX analytics, automation, and proactive remediation.