Advanced Medical Support Assistant

Medical Support Assistant

Typical duties include but are not limited to:

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Serves on more than one PACT or in more than one Specialty Clinic area.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provide the information desired using privacy rules and established clinic processes.
• Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.

Work Schedule: Monday - Friday; 7:30am - 4:00pm.

Recruitment Incentive (Sign-on Bonus): Not Authorized.

Permanent Change of Station (Relocation Assistance): Not Authorized.

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized.