Lead Field Service Technician

Responsibilities Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learn new tools). Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required; average driving time is 1-4 hours daily and may exceed 50% at times. Requirements 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries. Preferred experience in Diagnostic X-Ray. Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment. Knowledge and use of all necessary tools and test equipment. Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. Ability to safely work with radiation sources and/or radioactive materials. Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Core Competencies Demonstrates expertise in diagnostic imaging service, including installation, diagnosis, and repair of equipment, while providing exceptional customer service and collaborating effectively within a team environment. #J-18808-Ljbffr