Kitchen Shift Leader

We are looking for a Front‑of‑House Lead Manager to oversee daily operations and ensure top‑quality service at Pura Vida Miami. Work hours include opening, closing, and weekend shifts. This is a non‑exempt hourly position paying $25‑$27 per hour and includes tipped work. Principal Responsibilities Lead by example, demonstrating positivity and maintaining clear communication with the entire team while engaging in all front‑of‑house service duties. Provide lead support during shifts, coordinate tasks, ensure smooth operations, and perform opening and closing duties. Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism. Support and assist team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment. Operate front‑of‑house tasks such as running food, bussing tables, preparing beverages at stations (e.g., smoothies, barista), and covering breaks for other service team members. Ensure compliance with all food‑safety laws, sanitation regulations and standards. Uphold company policies, health, safety, and employment standards. Assist with new team member training. Escalate employee requests and concerns to management; the role does not have independent authority to resolve disciplinary actions. Perform other duties as assigned to support overall store operations. Requirements Minimum 1 year experience in customer‑service in a hospitality environment (restaurant, hotel, etc.). High School Diploma or GED required; 2 years of college preferred. Minimum 1 year of experience in management or leadership in a hospitality environment. Exceptional communication, organizational, and problem‑solving skills. Local/municipal Food Hand Handler certification required. Experience with guest‑services management and demonstrated leadership abilities. Flexibility to work opening shifts, closing shifts and weekends. Must be able to frequently lift and/or move up to 50 pounds. Ability to use electronic systems such as computers and tablets. Bilingual proficiency (English and Spanish) is a plus. Benefits Health & Wellness – Medical, Dental, Vision, Telemedicine, and more. Discounted Meals. Growth & Advancement Opportunities. 401(k) Plan with Company Match. Pura Vida Miami is proud to be an equal‑opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, nationality, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve. #J-18808-Ljbffr