Program Support Assistant (TIMS Clerk)

Job TitleProgram Support Assistant (TIMS Clerk)DutiesHelpSpecific duties include:Index incoming mail and documents into TIMS, review full claims packages, assign document types, and establish required controls and records across multiple VA systems.Create, update, and manage claimant records, including establishing TIMSC files, validating identifiers, and ensuring proper dates of claim.Identify, route, and determine jurisdictions for all incoming mail, including unidentifiable or misrouted correspondence, and return incomplete forms when necessary.Scan, batch, and perform quality review of paper documents converted to electronic format to ensure clarity and readiness for indexing.Research and correct errors in claimant information or misfiled documents, including deleting, merging, or transferring records across BON, TIMS, and related systems.Support workflow management by preparing workload reports, managing folder transfers, maintaining logs/repositories, and generating folder prints as needed.Train, mentor, and assist new staff, providing guidance on procedures, troubleshooting file issues, and contributing process-improvement suggestions.Perform additional duties as assigned.Work Schedule8:00 am - 4:30 pm, Monday through Friday.Compressed/FlexibleYesTeleworkThis position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.VirtualThis is not a virtual position.Position Description/PD#Program Support Assistant (TIMS Clerk); PD42213AFinancial Disclosure ReportNot RequiredBargaining UnitNo