Customer Service Liaison

: At Prinova, our passion for food knows no bounds! With a rich history spanning over four decades in the food industry, we have established ourselves as a trusted global supplier and manufacturer of functional food ingredients, flavors, and aromas. With CUSTOMER FOCUS as our central core value, we put pride in our work to ensure the end user has a quality product. Prinova has proudly received national acclaim as one of the Best and Brightest Companies to Work For® in 2023, a testament to our status as an exceptional employer. This prestigious award highlights our commitment to outstanding HR practices and appreciation for our employees. Guided by the renowned FISH® philosophy, we prioritize creating meaningful work interactions, fostering community engagement, and empowering professional growth, ensuring a remarkable and fulfilling experience for our team members. Customer Service Liaison Department: Customer Service, Distribution Location: E llisville, MO Type: Full-Time Summary: The Customer/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain outstanding customer relationships with all customers.
• Receives customer's orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
• Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing and any other information pertaining to orders.
• Maintains contracts (inputs into database, and works with Product Managers and Sales person to manage release dates for products).
• Assists assigned Sales staff to help exceed customer's needs as necessary.
• Assist the team with tasks while ensuring seamless customer relationships.
• Processes orders and paperwork for shipping.
• Communicates with warehouse the shipping requirements of the customer.
• Arrange freight through TMS.
• Ensure customer orders deliver on time.
• Assists with answering incoming calls.
• Additional duties as deemed necessary by the Supervisor/Manager.

Supervisory Responsibilities:

• None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and/or Experience:

• High school diploma or equivalent required; Associates or Bachelor's degree in Business Administration/Science preferred and or minimum of 3+ years of relevant professional experience within a food/ingredient company.

Required Skills/Abilities:

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to add, subtract, multiply and divide in all units of measure, and use decimals.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Advanced skills in Microsoft Office (Word and Excel).
• Familiarity or general aptitude for ERP systems is preferred.

Travel:

• None

Work Conditions & Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift up to 10 lbs.
• Work environment is normally in an office setting.
• Ability to view a computer screen and type for extended hours.
• Ability to sit and stand for extended periods.
• Other physical requirements include moderate standing and occasional squatting, bending, and twisting.
• Ability to adjust work schedule as business needs require.

Quality/Safety Responsibilities: All Prinova employees are required to ensure compliance standards with food safety, food defense and food quality. (FDA, ILDPH, FSMA and BRC). It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others. What's in it for you?Competitive Pay - $20.00/hr - $24.00/hr Experience, education, geographic location and shift all taken into consideration. Benefits:

• Medical, Dental, Vision
• Employer paid STD and LTD
• HSA and FSA
• PTO
• Employer paid Basic Life Insurance
• 401(k) & Roth with employer match
• Eight Paid Holidays + 2 Floating Holidays
• Voluntary - Critical Illness, Hospital Indemnity, Accident
• Personal growth including training and development opportunities