Call Center Agent - National Bank

Job Description

Job Description

Customer Service / 1st Party Collections RepresentativeEvening Shift – In- OfficeAmherst/Williamsville, NYFull-Time | In-Office with Future Work-from-Home OpportunityStarting Pay: $19.00/hourAbout the PositionCapital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank.In this role, you will work exclusively with current customers who are approximately 2–90 days behind on their credit card payments. This is not traditional third-party debt collection-there is no cold calling and no old debt.We're expanding our team and looking for professional, tech-savvy, and customer service-oriented individuals who are comfortable communicating with customers, navigating multiple technology systems, and offering account solutions with empathy and professionalism.Why Work With CMS?$19.00/hour starting pay$150 bonus after 60 daysMonday–Friday scheduleNo weekendsPaid training and on-the-job developmentFuture work-from-home opportunitiesOpportunities for advancementScheduleStart Date: Tuesday, September 8, 2026Training3 weeks | Monday–Friday | 8:00 AM–4:30 PMTraining begins Tuesday, September 8. Candidates must be available to attend the full training program.On-the-Job Training4 weeks | Monday–Friday | 1:00 PM–10:00 PMFollowing classroom training, employees transition into four weeks of hands-on, on-the-job training.Regular Schedule – After TrainingMonday–Friday | 10:00 AM–7:00 PMNo weekends required.ResponsibilitiesContact current customers regarding recently missed credit card paymentsAssist customers in understanding available options to resolve past-due balancesProvide professional, respectful, and solutions-focused customer serviceHandle both outbound and inbound customer callsNavigate multiple computer systems efficientlyAccurately document account activity and customer interactionsMaintain compliance with client, company, and regulatory requirementsRepresent CMS and our banking partner professionally during every customer interactionQualificationsExcellent verbal communication and active listening skillsStrong customer service experience in retail, hospitality, call center, financial services, or a similar environment1st party collections, financial services, or debt resolution experience preferredComfortable making outbound calls and discussing account balancesStrong computer and technology skillsAbility to navigate multiple systems while communicating with customersAccurate data-entry and typing skillsBilingual or multilingual skills are a plusMust be able to work in-office in Amherst, NY 14221Must be available for the required training and on-the-job training schedulesBenefits$19.00/hour starting wageHealth, Dental, and Vision insurance401(k) with company matchPaid Time Off (PTO)Paid trainingCareer development and advancement opportunitiesFuture work-from-home opportunitiesEmployee referral bonuses$150 bonus after 60 daysBuild Your Career With CMSIf you're looking for a professional customer service position with competitive starting pay, no weekends, paid training, and opportunities for advancement, CMS offers an opportunity to build valuable experience in the financial services industry.Join our team and help current customers find solutions while building your career with Capital Management Services, LP.Apply today for our Tuesday, September 8 training class.#ZRWe conduct a 7 year background check and drug screen for all potential hires.