People Operations Specialist

People Operations Specialist

Remote US (EST Timezone)

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

About the Role

The People department is a strategic business function that focuses on putting employees first by humanizing systems, improving processes, and creating an exceptional employee experience across the full employee lifecycle. We partner closely with leaders across the organisation to ensure our people, systems, policies, and operations scale effectively alongside the business.

As a People Operations Partner, you will play a critical role in supporting and strengthening Verto's global People function, with a strong focus on United States employee operations, compliance, onboarding, benefits administration, HR systems, and operational excellence.

This is a highly collaborative and hands-on role ideal for someone who thrives in a fast-paced environment, enjoys solving problems, improving processes, and balancing people support with operational execution. You will work closely with the Head of People to help build scalable, compliant, people-first processes across the organisation.

What You'll Be Doing

Employee Lifecycle & Operations

• Own and deliver a seamless onboarding and offboarding experience for US employees, including background checks, I-9 compliance, systems access, documentation, and orientation coordination
• Coordinate and administer employee changes including promotions, compensation updates, transfers, leave administration, and exits
• Support new hire orientation and onboarding program improvements to ensure a high-quality employee experience
• Maintain accurate employee records and data integrity across HR systems including BambooHR and PEO platforms
• Support employment documentation management including offer letters, employment agreements, handbook acknowledgements, and policy tracking
• Support the Head of People in the development, tracking, and delivery of People team OKRs, helping drive alignment, accountability, and operational execution across key initiatives.

Payroll, Benefits & PEO Administration

• Serve as a key operational partner for US payroll and benefits administration in partnership with our PEO and benefits providers
• Manage payroll-related requests, employee changes, audits, and reporting in a timely and accurate manner
• Support annual Open Enrollment processes and employee benefits education
• Respond to employee questions related to payroll, benefits, leave programs, and HR policies
• Partner closely with external vendors and PEO providers to ensure operational excellence and compliance

Compliance & Policy Management

• Support compliance with federal, state, and local employment legislation across the US
• Stay informed on evolving labor laws, compliance requirements, and HR best practices
• Assist in maintaining, updating, and rolling out company policies, handbooks, SOPs, and internal process documentation
• Support compliance training initiatives and tracking requirements
• Help coordinate audits, reporting requests, and documentation related to employment compliance

HR Systems, Data & Reporting

• Support administration and optimization of BambooHR and other People systems
• Maintain strong HR data hygiene and reporting accuracy
• Assist with dashboards, workforce reporting, people analytics, and operational insights
• Partner with the Head of People to support recruiting metrics and hiring insights
• Help identify opportunities to automate workflows and improve operational efficiency through AI and technology solutions

Talent Acquisition & Hiring Support

• Support recruitment coordination and interview processes across the organisation
• Conduct interviews for selected roles and help assess candidate alignment with Verto's values and culture
• Assist with offer creation, hiring documentation, and onboarding preparation
• Help improve candidate experience and hiring process consistency

Training, Process Improvement & Employee Experience

• Create and maintain HR process documentation, user guides, SOPs, and training materials
• Support the development and rollout of manager and employee training initiatives
• Help improve internal People Operations processes, workflows, and employee communications
• Partner with the Head of People to continuously improve systems, scalability, and operational maturity across the People function
• Support employee engagement and performance management initiatives including Culture Amp processes and program

Performance Management Cycles

• Support the administration and coordination of Verto's performance management programs, including quarterly retrospectives, annual review cycles, employee feedback processes, and calibration activities
• Administer and support performance management workflows within Culture Amp, including cycle setup, participation tracking, reporting, and manager/employee support
• Partner with the Head of People and managers to ensure performance processes, feedback practices, goal tracking, and development planning are delivered consistently and effectively across the organisation
• Create and maintain performance management resources, training materials, SOPs, and reporting insights to support continuous improvement and organisational effectiveness

Business Partnership & Employee Support

• Act as a trusted first point of contact for employee questions and day-to-day People Operations support
• Build strong collaborative relationships across departments and leadership teams
• Support managers with employee lifecycle processes, People policies, and operational guidance
• Contribute to a positive, people-first culture built on accountability, empathy, and operational excellence

What We're Looking For

Must-have:

• Fluency in English
• Ability to work remote, this is a remote position.
• Able to travel at least 1-2 weeks per year
• Bachelor's degree in Human Resources, Business Administration, Psychology, Operations, or a related field, or equivalent practical experience
• Experience leveraging AI tools or automation to improve operational efficiency
• 3+ years of experience in People Operations, HR Generalist, HR Operations, or related HR roles
• Experience supporting the full employee lifecycle within a fast-paced organisation
• Experience supporting US payroll, benefits administration, and HR compliance
• Familiarity working with a PEO environment (Sequoia One preferred)
• Familiarity working with an EOR (Deel)
• Experience managing HRIS systems, preferably BambooHR
• Experience supporting onboarding, offboarding, and I-9 compliance processes
• Familiarity with performance management and employee engagement platforms such as Culture Amp
• Strong understanding of US federal, state, and local employment laws and HR compliance requirements
• Exceptional organisational skills and attention to detail
• Excellent verbal and written communication skills; the ability to provide verbal and written information, with clear instructions
• Ability to handle sensitive and confidential information with professionalism and discretion
• Strong analytical and problem-solving skills
• Ability to prioritise effectively and manage multiple workstreams simultaneously
• Strong computer skills including Google Workspace, Microsoft Office, spreadsheets, reporting, and HR systems (able to run mail merges, pivot tables, and intermediate formulas such as xlookup).
• Self-motivated and able to work independently in a remote environment

Nice-to-have:

• Experience working in a global or multi-country organisation
• Experience supporting remote-first or distributed teams
• Experience building SOPs, process documentation, and operational workflows
• Experience supporting Talent Acquisition processes and interview coordination
• Experience supporting HR reporting, dashboards, and people analytics
• SHRM-CP, PHR, or equivalent HR certification
• Experience in education, EdTech, higher education, or mission-driven organisations

Why Join Verto? The below are for full-time Employees in the United States (benefits for international staff benefits vary by location and meet or exceed local standards)

• Be part of a mission-driven organisation reimagining higher education
• Work in a globally-minded, international environment
• Exposure to cross-functional teams (academics, operations, student life)
• 100% remote first organisation
• Unlimited