Compliance CRA Officer

Job Description

Job Description

Role and Responsibilities:

Compliance Management System (CMS)

• Serves as the Bank’s designated Compliance Officer, CRA Officer, and SAFE Act Officer.
• Administers and enhances the Bank’s Compliance Management System (CMS), including compliance monitoring, complaint management, regulatory change management, training, and corrective action tracking.
• Maintains current knowledge of applicable federal and state consumer protection laws, regulations, and industry guidance and assists management with implementation of regulatory changes.
• Develops, maintains, and periodically reviews compliance-related policies and procedures for management and Board approval.
• Coordinates the Bank’s Compliance Risk Assessment process in partnership with external co-sourcing or consulting partners.
• Assists business units with compliance-related matters involving products, services, operational processes, disclosures, advertising materials, contracts, forms, and new initiatives.
• Serves as a compliance subject matter resource for management, frontline associates, and operational teams.

Regulatory Oversight & Examination Management

• Coordinates and prepares for regulatory examinations, independent compliance reviews, and internal audits related to consumer compliance and CRA.
• Monitors findings and recommendations to help ensure timely corrective action and resolution.
• Prepares compliance and CRA-related reports for executive management, the Audit Committee, and the Board of Directors.

CRA, HMDA, Fair Lending & Mortgage Quality Control

• Oversees the Bank’s CRA Program, including CRA data collection, reporting, public file maintenance, and CRA committee coordination.
• Oversees HMDA data collection, validation, and annual reporting processes.
• Assists with Fair Lending monitoring and reporting activities, including HMDA analytics and related review processes.
• Facilitates administration of the Bank’s mortgage quality control program, including coordination of quality control reviews, tracking findings, monitoring corrective action, and reporting results to management.
• Monitors regulatory developments and industry trends related to CRA, HMDA, Fair Lending, and mortgage compliance requirements.

Consumer Complaint & Regulatory Processes

• Oversees the consumer complaint management process, including reporting, issue resolution, trend analysis, and recommendations for process improvement.
• Serves as SAFE Act Officer, including oversight of Mortgage Loan Originator registration and annual renewal requirements.
• Oversees administration of the Bank’s compliance software systems related to regulatory compliance functions.

Training & Leadership

• Develops and facilitates compliance-related training programs for associates, management, and the Board of Directors.
• Provides leadership and direction within the Compliance Department, including workflow coordination, prioritization, and team development.
• Promotes a collaborative and service-oriented culture while supporting the Bank’s strategic goals and risk management objectives.
• Performs additional responsibilities as assigned by supervisor
• Has helpful attitude with direct and indirect coworkers
• Has prompt and regular attendance
• Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Supervisory Responsibilities :

• Oversees the daily workflow of the department.
• Supervises Compliance Analyst(s) and other assigned associates.
• Interviews and trains new associates in the department
• Provides constructive and timely performance evaluations.
• Coordinates discipline and termination of associates in accordance with company policy.
• Ability to prioritize and delegate tasks

Qualifications and Education Requirements

• Bachelor’s Degree
• CRCM Certification (Preferred)
• Minimum of 5-years of banking compliance, CRA, audit, mortgage quality control, or risk management experience required
• Supervisory and leadership experience preferred
• Experience working with regulatory examinations, compliance management systems, and mortgage compliance processes preferred

Preferred Skills:

• Strong working knowledge of consumer banking regulations, including CRA, HMDA, ECOA, TRID, TILA, RESPA, Flood, Fair Lending, mortgage lending regulations, and SAFE Act requirements.
• Excellent verbal, written, presentation, and interpersonal communication skills
• Strong analytical, organizational, and problem-solving abilities
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Ability to work collaboratively across departments and communicate effectively with all levels of the organization.
• Proficient in Microsoft Office Suite or related software
• Strong supervisory and leadership skills
• Tact and public relations expertise
• Knowledge of CBTC products and services
• Great customer service skills
• Ability to work well with others

Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled