Call Taker Trainee

Call Taker Trainee

Discover the best of suburban and urban living in Chatham County, Coastal Georgia. This welcoming community offers an excellent balance for living, working, and enjoying life. As the fifth-oldest county in Georgia and the largest outside of Atlanta, Chatham County has a lot to offer. You'll love our beautiful riverfront, which includes the city of Savannah and a three-mile beach on Tybee Island. Chatham County Government is supported by over 2,100 diverse team members across 40 departments, all dedicated to serving the county. We draw talent nationwide by providing outstanding benefits, competitive salaries, and growth opportunities. Join Team Chatham today!

Call Taker Trainee positions will start at an annual salary of $41,200. Upon completion of training, you will be assigned to a shift and will receive a 10% salary increase. Chatham County's advertised salaries are based on an 80-hour pay period. Call Takers are scheduled to work an 88-hour, two week pay period. The actual annual salary earned may be affected by days off for holidays, paid or unpaid leave, and overtime. If you can answer yes to the following questions, consider applying to join our team:

• Can you exercise sound judgment while evaluating situations in a split second?
• Can you multi-task multiple communication channels utilizing telephones or computers in a fast-paced environment?
• Can you gather, prioritize, and disseminate information clearly, accurately, and quickly in urgent situations?
• Do you have the ability to calm terrified, hysterical, or irate callers?
• Do you have the ability to work successfully with a dynamic and cohesive team? Call Takers provide a critical role in the delivery of emergency response services. Chatham County welcomes the opportunity to provide you with paid training for this vital role.

Examples of duties include:

• Assists as a vital communications link with citizens requiring public safety services.
• Answers emergency and non-emergency calls for service received by Chatham 911 Communications Services.
• Works in a high-stress environment while calmly evaluating incoming emergency and non-emergency requests for assistance.
• Exercises good judgment, flexibility, creativity, and sensitivity in response to changing needs and situations.
• Provides callers with medical, fire, and law enforcement pre-arrival instructions.
• Receives paid on-the-job training and instructions regarding the proper procedures for responding to calls for service in Chatham County.
• Transfers calls to other emergency and non-emergency service agencies.
• Enters calls for service into the Computer Aided Dispatch system and updates them as necessary.
• Uses Language Line Services for language translations and the TTY telephone when communicating with hearing and speech-impaired callers.
• Utilizes communication and customer service skills in performing job duties.
• Responds to citizens' questions and comments courteously and promptly.
• Performs work accurately and quickly under the pressure of time-sensitive deadlines.
• Maintains regular, reliable, and punctual attendance as you work rotating 12-hour shifts that include weekends, holidays, and emergency situations. You may be subject to call back or holdovers to maintain minimum 24/7 staffing.
• Other duties may be assigned.

Minimum qualifications include:

• High School Diploma or GED, and
• Three (3) months' work experience involving customer service, including some experience dispatching or using a multi-line phone system, or
• Any equivalent combination of experience and training.
• You must be able to type a minimum of 30 words per minute. Selected candidates will be required to complete typing and CritiCall testing during the interview process.
• Possession of a valid driver's license is preferred.

Special requirements include:

• You must pass a background investigation that includes a supervised drug screen, post-offer/pre-employment medical screen, criminal history, reference checks, psychological evaluation, and the verification of licenses, education, and employment.
• You must not have any felony convictions, patterns of misdemeanor convictions, or repeated traffic violations.
• You must successfully complete the required training within 9 months, including Communications Orientation, GCIC Certifications, Emergency Medical, Law Enforcement, Fire Pre-arrival instruction, NIMS, 911 and Administrative Telephone training, and Basic Communications Officer.

An investigation will be conducted based on the information you provide. It is critical that you fill out the application completely, truthfully, and accurately. If at any point during the background investigation or, thereafter, it is found that you misrepresented, deliberately omitted or falsified any information, you will be immediately disqualified from further consideration. It is imperative that you list any convictions to include a finding or a verdict of guilt or a plea of guilty and a plea of nolo contender in a criminal proceeding, regardless of whether the judgment of guilt or sentence is withheld or not entered thereon. This includes first offenders (Georgia State Law 25-8-7.1) If selected for an interview, you will be required to provide the following documents:

• 7-year Driving History (report at your own expense)
• All Police and Incident Arrest Reports
• Birth Certificate with Seal
• College Transcripts
• DD-214 Member Long Form
• Final Court Disposition for ALL Criminal Charges
• Georgia P.O.S.T. Certification with Certificate Number
• HS Diploma/GED Certificate, Private School Accreditation, if necessary
• Legal Documentation for all Name Changes
• Valid Driver's License
• Marriage License
• Military Discharge Documentation
• Naturalization Papers
• Notarized Statement detailing any Arrests
• Out of State Law Enforcement Certificate
• Out of State Letter of Good Standing
• Social Security Card

This is a safety sensitive position and subject to random drug testing. NOTE: Training classes begin every 3-4 months. Applicants are advised to monitor email and applicant account for updates on their status.

During emergencies and disasters affecting Chatham County, you may be required to report to work as part of a disaster operations team.

In accordance with the Department of Transportation, Commercial Driver's License (CDL) holders and those employed in safety-sensitive positions are subject to random drug testing.

Candidates with direct and relevant experience may receive an offer of up to 10% above the minimum salary that is posted, reflecting their exceptional qualifications.

Chatham County provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, physical or mental disability, genetic information, marital status, or military/veteran status in accordance with applicable federal, state and local laws.