Service Appointment Coordinator

Job Description

Job Description

As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of Price LeBlanc Automotive depends on the associates we hire today. Our mission is to continue to exceed our customers’ expectations with award-winning service and customer satisfaction. It is our goal to continue to be the benchmark for excellence in every aspect of our business.

Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees. This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates who have high ethical standards, a drive to learn, exceptional communication skills and a track record of success.

It will be their hard work, enthusiasm and skills that take our company to the next step and to an even brighter tomorrow.

Call Center/Service Appointment Coordinator

Our company has an outstanding opportunity for a results-focused and highly driven Call Center/Service Appointment Coordinator. The Coordinator receives all incoming service calls, establishes a positive rapport with customers, conducts follow-up calls and schedules appointments for the Service Department.

JOB RESPONSIBILITIES (including but not limited to)

• Ask the customer questions to uncover needs and directs calls promptly
• Ensure service appointments are made accurately, precise and clear; direct questions to specified Service Advisor or Department Manager
• Provide customers with proper notifications (recalls, warranty information, notes in the system, etc.) and accurate estimates on services they’re calling about or coming in for
• Stay abreast of all types of services offered, warranty recalls and any information pertinent to clear communications with the customers
• Maintain honesty and integrity while performing all job duties
• Adhere to all company policies, procedures and codes of conduct

This job requires people skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS

• A valid, unrestricted driver's license (you must be insurable)
• Maintain a clean, acceptable, safe driving record
• Must be able to pass pre-employment screening requirements which include a drug screen, a background check and a Motor Vehicle Report
• Be able to read and comprehend instructions and information in the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The associate frequently is required to stand and walk. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. 

Benefits include medical, dental, 401K retirement savings plan, paid time off, and company-paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.